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General Dynamics Information Technology · 1 day ago

Tier III / O&M Technical Support Analyst

United States

Full-time

Remote

Senior Level, Lead/Staff

$115K/yr - $155K/yr

10+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to major U.S. government agencies. They are seeking a Tier III / O&M Technical Support Analyst who will provide dedicated technical support, coordinate system releases, and assist in maintaining system documentation and configurations.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

H1B Sponsor Likely

Responsibilities

Critical issue (Tier III) response and resolution services. Identify, research, and resolve reported application issues. Includes diagnosing the nature of the user or system issue and coordination of additional Tier III resources such as development, database, and network SMEs

Coordinating the technical portion of System Releases which includes maintaining Release Notes, briefing stakeholders on changes, coordinating additional groups such as Testing and Training and assisting the Operations and Management Branch on release coordination

Perform testing and analysis as part of the system development process. Support various testing activities, either by performing system testing or supporting the Testing Services Division’s testing activities

Perform software deployments as required and supporting the verification of systems changes after deployments. Perform unit testing. Create end user scenarios and support user testing

Assist as necessary in creating training materials and conducting functional reviews of the system. Create and run product demonstrations

Understanding and maintaining the configuration of the system both inside and outside the application. Inside the application includes user, system, and other administrative settings. Outside the system includes application configuration files and configuration such as SSL certificates. Add or update application referential data

Daily monitoring of production schedules, interfaces, outputs, process/system exceptions, and other operational activities to verify correct operation

Daily operations support for all components of the system (web application, operating system, file management)

Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk)

Interface and integration management

Update system and technical documentation. Including existing and create new business process flow documents, and as–is and to–be process flows. Recommend and update system functional requirements based on process analysis. Provide technical write-ups and standard operating procedures

Create functional requirement specifications. Document system performance needs

Create communications about system changes tailored to a variety of audiences including ASO management, other Directorates, court unit management and end users

Coordinate with the government to review work requests for priority, authorization, and acceptance

Develop solutions in accordance with US Courts and ASO policies and procedures

Provide subject matter expertise recommendations in work execution for technical best practices and to provide cost savings and process improvements to the government

Use the shared SDLC resources provided by the AO including but not limited to Jira, Confluence, Gitlab, Fortify, and Sonatype

Provide solution approach artifacts and demos prior to execution for review and approval by the government

Document status on tasks daily

Provide Tier II support as required

Other duties as assigned

Interacting with the end users on case-by-case scenarios

Qualification

Data AnalysisLAMP StackMySQLTechnical SupportLinux AdministrationWindows AdministrationSoftware Development LifecycleVerbal skillsAnalyze dataWritten skillsWork independently

Required

10 + years of related experience

Data Analysis

LAMP Stack

MySQL

Technical Documents

Technical Support

A bachelor's degree in a relevant field and 10+ years of experience are required

Preferred

Experience with pay or budgeting business rules and systems

Experience with financial business rules and systems

Five (5) plus years of relevant operations and maintenance support experience with a major federal IT system

Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies

Familiarization with open-source applications, LAMP

Linux administration experience (permissions, SE Linux, running scripts, cron jobs, mounting drives, Firewall rules)

Familiarization using code editors such as Microsoft Visual Studio Code

Familiarization with Ansible and Git

Familiarization with Bash, YAML, Python, and PHP

Windows administration experience (file shares/mounted drives)

Experience working with MySQL database

Experience with Extract/Transform/Load (ETL)

Familiarity with Redis

Familiarity with Apache Solr

Familiarity with SQLyog, DBeaver, and Microolap

Experience working in a load-balanced environment

Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO)

Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc

Excellent written and verbal skills

Ability to work independently and as part of a larger team

Ability to analyze complex data and present findings in a clear and easily understood manner

Ability to present recommendations for consideration and influence as needed

Working knowledge of IT tracking tools, preferably ServiceNow and Jira

Benefits

A variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

15 days of paid leave per calendar year to be used for vacations, personal business, and illness

An additional 10 paid holidays per year

The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees

https://www.gdit.com/

H1B Sponsorship

General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (32)

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2022 (19)

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2020 (13)