PlanIT Group, LLC · 5 months ago
Sr. IT Service Management Specialist
United States
Contract
Remote
Senior Level
5+ years expPlanIT Group is seeking a Sr. IT Service Management Specialist to support their Federal customer. The ideal candidate will manage and administer the ServiceNow platform, ensuring its configuration, performance, and reliability while providing technical support and implementing new features.
ConsultingInformation TechnologyManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintain the health, performance, and reliability of the ServiceNow platform
Configure and customize ServiceNow applications, including workflows, forms, business rules, And Reporting Capabilities To Meet Operational Requirements
Manage user roles, permissions, and access control in alignment with security policies and organizational standards
Provide technical support and issue resolution, ensuring minimal disruption to IT services
Monitor system logs and performance, proactively identifying and addressing potential issues
Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules
Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing
Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards
Offer technical leadership in platform design, integration, and optimization efforts
Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability
Qualification
Required
Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting
Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow
Strong knowledge of ITIL frameworks, and ITSM best practices
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS
Ability to implement and maintain automated processes and workflows
Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel
Experience providing user training and technical documentation
Skilled in problem-solving and root cause analysis
Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
Experience working in an Agile environment with tools such as Microsoft Azure DevOps
Prior experience supporting government agencies or contracts
Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ITIL Foundation Certification
Bachelor's degree in computer science, information systems, or a related discipline
At least 5 years of experience in IT support, system administration, or a related technical field
Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role
Must be able to obtain a Public Trust Clearance
Pass both a client mandated clearance process to include drug screening, criminal history check and credit check
All candidates must be a US Citizen or US Permanent Resident
Candidate must have lived in the United States for the past 5 years
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
Company
PlanIT Group, LLC
PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.55M2020-09-24Series Unknown· $3.55M
Company data provided by crunchbase