Kalmar · 2 weeks ago
Product Support Engineer- Heavy Equipment
Paramount, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $100K/yr
5+ years expKalmar is a leader in sustainable material handling equipment and services, focusing on transforming international trade. The Product Support Engineer is responsible for providing maintenance and repair services for Kalmar brand container handling equipment, with a particular emphasis on electrical repair and customer support.
Information TechnologyLogisticsRobotics
Responsibilities
Providing timely diagnosis/repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools
Communicate with customer to determine equipment problem and, when necessary, travel to customer location to make adjustments/repairs on units
Must be capable of using Google Suite as well as Microsoft Word, Excel, Access and PowerPoint
Assist with the commissioning of new equipment into service. Insure that equipment is operating according to specifications. Train the customer to operate the equipment. Provide the customer with equipment service manuals and other materials according to contract specifications. This includes the preparation and updating of PowerPoint presentations that will be used for training customers
Maintain follow up with the customer to provide additional information or to resolve problems
Relay design or functional problems identified in field operations to Engineering. Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed
Program and test Electronic Equipment for Spare Parts or Warranties
Install software upgrades in field.All visits will be documented with a call report once a trip has been completed
Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License and Passport are required
Adherence to safe work procedures at all times
Achieve a high level of customer satisfaction in all that we do from delivering on promises in a timely and orderly fashion
Qualification
Required
Technical Degree or minimum of 5 years' experience in heavy industrial equipment maintenance
Leadership experience; experience leading a team of technicians/engineers
PLC Programming certification and/or experience; Siemens preferred
Specific experience with Motors, Controls, PLC's, hydraulics, steel work and/or rigging is helpful
Experience in commercial and/or large electronic equipment a plus
Good judgement, initiative and experience to deal with multi-dimensional maintenance and repair work for complex equipment and systems
Strong aptitude toward control system logic
Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred
Good organization skills
Good communication skills
Fluent in English both spoken and written
Good problem solving skills
Strong work ethic, dependability and initiative
Valid Driver's License
Valid TWIC Card or ability to obtain Valid TWIC Card when hired
Candidates must be able to work at elevated heights
Ability to work independently
Benefits
Healthcare & Insurance: Medical, dental, vision (Day 1 coverage), company-paid life & disability
401(k) with 6% company match and no “vesting” period
Tuition reimbursement
Annual bonus eligibility
Annual salary review/ increase
Vacation
Personal/sick days
Holidays
Paid maternity & paternity leave
Ongoing professional development
Training
Advancement opportunities
Company
Kalmar
Kalmar provides cargo handling solutions and services to ports, terminals, distribution centres and heavy industry.
5001-10000 employees
H1B Sponsorship
Kalmar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$210.11M2024-12-13Post Ipo Debt· $210.11M
2024-07-05IPO
Leadership Team
Karri Keskinen
Head of Global Sales, Horizontal Transportation
Recent News
2025-12-22
Company data provided by crunchbase