Zencon Group Inc. · 1 month ago
Production Support (Java or SRE)
Richmond, VA or McClean, VA, VA
Full-time
Hybrid
Mid, Senior Level
2+ years expZencon Group Inc. is seeking a Tech Lead/Engineer for Production Support and Platform roles focusing on Java Development and SRE. The role involves leading a team for production support, ensuring system stability, and managing incident resolution while collaborating with various stakeholders.
AnalyticsConsultingInformation Technology
Responsibilities
**Tech Lead** - Lead and mentor a team of 15+ engineers for production support and platform stability
**Engineer** – more than 50% Production Support and Deployment and follow to application development and migration based on Sprint scope
Manage **pager duty rotations** and ensure timely incident resolution
Provide **Level 4 support** (deep technical troubleshooting and fixes)
Oversee **rotational night shifts** (approximately once every 2.5 months)
Ensure compliance with SLAs and operational excellence for critical systems
Collaborate with stakeholders for platform strategy and migration planning
Drive **Run-the-Engine development work** and support enhancements
Prepare for and lead the **platform migration phase** in the third year
Monitor application performance, batch jobs, and system health across production and lower environments
Respond to incidents, alerts, Sev1/Sev2 outages, and provide real-time support following bank's Incident Management processes
Perform root cause analysis (RCA), create remediation plans, and ensure issues are permanently resolved
Support on-call rotations and pager duty responsibilities
Collaborate with development, SRE, and infrastructure teams to troubleshoot application, database, and integration issues
Execute deployments, configuration changes, and release support using CI/CD pipelines (OnePipeline preferred)
Create/maintain operational dashboards, runbooks, SOPs, and automation scripts
Ensure compliance with bank technology and security standards
Qualification
Required
Ability to manage large teams (10–50 members) and complex platforms
Java Development and Site Reliability Engineering (SRE) expertise
Strong experience in production support and incident management
Hands-on experience with pager duty tools and support workflows
Excellent problem-solving and communication skills
Minimum 2 years of experience in similar roles
Strong experience in Unix/Linux, shell scripting, and troubleshooting distributed systems
Hands-on experience with AWS (CloudWatch, Lambda, EC2, S3, IAM, RDS, DynamoDB)
Familiarity with Java-based applications, microservices, APIs, and log analysis (Splunk, CloudWatch Logs)
Experience with CI/CD tools like Jenkins, OnePipeline, Git, and automated deployment strategies
Knowledge of incident management, problem management, and change management processes
Strong analytical skills and the ability to quickly diagnose complex issues
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase