Merlin Entertainments ยท 1 day ago
Senior Host - Attractions Z2
Winter Haven, FL
Full-time
Onsite
Senior Level
$15.50/hr - $15.50/hrMerlin Entertainments is dedicated to providing exceptional experiences for both guests and staff. The Senior Host plays a crucial role in ensuring outstanding service and smooth operations at the resort, acting as a knowledgeable resource for guests and team members alike.
Digital EntertainmentLeisureMedia and EntertainmentTourism
Responsibilities
Deliver excellent guest service while supporting smooth, efficient resort operations
Participate in shift briefings to review daily tasks and priorities
Monitor staff break rotations to ensure appropriate coverage throughout the day
Complete presentation checklists and ensure high standards of cleanliness and safety
Support opening and closing duties in line with operating procedures
Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information
Lead by example through professionalism, positivity, and high-quality service
Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions
Complete retail duties including sales transactions, stock control, loss prevention, and upselling
Assist with shows, educational classes, and immersive experiences, including venue preparation and guest engagement
Maintain excellent standards of cleanliness across the resort, including restrooms and public areas
Perform ride hosting and ride operating duties, ensuring safety and service standards are consistently met
As a Ride Host: greet and organize guests across multiple attractions
As a Ride Operator (following training and clearance): oversee ride operations, coordinate staff, and maintain efficiency to minimize queue times
Monitor water attractions while ensuring guest safety and enjoyment
Maintain Shallow Water Lifeguard certification in line with operational requirements
Complete opening and closing routines as required
Liaise with the leadership team to resolve resort-wide guest issues
Adapt to different roles and responsibilities across zones, supporting the wider team as needed
Qualification
Required
Strong focus on staff and guest obsession
Experience in delivering outstanding service
Ability to support smooth daily operations
Act as a trusted presence in assigned zone
Knowledgeable source for both guests and team members
Participate in shift briefings to review daily tasks and priorities
Monitor staff break rotations to ensure appropriate coverage
Complete presentation checklists and ensure high standards of cleanliness and safety
Support opening and closing duties in line with operating procedures
Act as the first point of contact for guest enquiries
Resolve concerns and provide accurate information
Lead by example through professionalism, positivity, and high-quality service
Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions
Complete retail duties including sales transactions, stock control, loss prevention, and upselling
Assist with shows, educational classes, and immersive experiences
Maintain excellent standards of cleanliness across the resort
Perform ride hosting and ride operating duties
Ensure safety and service standards are consistently met
Greet and organize guests across multiple attractions as a Ride Host
Oversee ride operations, coordinate staff, and maintain efficiency as a Ride Operator
Monitor water attractions while ensuring guest safety and enjoyment
Maintain Shallow Water Lifeguard certification in line with operational requirements
Complete opening and closing routines as required
Liaise with the leadership team to resolve resort-wide guest issues
Adapt to different roles and responsibilities across zones
Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Company
Merlin Entertainments
Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
Founded in 1999
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity
Leadership Team
Fiona Eastwood
Chief Executive Officer
Graeme Johnson
Global VP, Talent & Development
Recent News
The Orlando Sentinel
2025-11-27
Company data provided by crunchbase