CaptivateIQ · 21 hours ago
Vice President of Technical Services
Austin, TX
Full-time
Hybrid
Director/Executive
$225K/yr - $300K/yrCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. The Vice President of Technical Services will unify and lead Professional Services, Technical Support, and Customer Education under one strategy, aiming to build a self-service, AI-powered enterprise platform that enhances customer enablement and onboarding.
Data IntegrationManagement Information SystemsSaaSSalesSoftware
Responsibilities
Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities
Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved CSAT, and tangible customer value realization
Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation
Qualification
Required
Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and 'blank sheet' problem solving; entrepreneurial drive; strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset
Preferred
Experience in digital transformation, product management, design thinking facilitation, or leading AI- or automation-forward initiatives
Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Company
CaptivateIQ
CaptivateIQ develops a sales compensation platform designed to help businesses leverage the power of incentives to motivate teams.
Founded in 2017
201-500 employees
H1B Sponsorship
CaptivateIQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$164.6MKey Investors
AccelSequoia CapitalAmity Ventures
2022-01-26Series C· $100M
2021-04-07Series B· $48M
2020-05-27Series A· $13M
Leadership Team
Conway Teng
Co-CEO and Co-Founder
Mark Schopmeyer
Co-Founder / Co-CEO
Recent News
captivateiq.com
2025-12-05
Foundation Capital
2025-12-05
Company data provided by crunchbase