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Canon EMEA · 1 week ago

Traveling Field Service Technician II

Scottsdale, AZ

Full-time

Hybrid

Entry Level

$21.50/hr - $30.75/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Traveling Field Service Technician to provide on-site service, diagnose technical issues, and build customer relationships while traveling extensively across the U.S.

Cloud ManagementHardwarePrinting

No H1B

Responsibilities

Work with cutting-edge Canon equipment and technologies

Build strong relationships with customers through direct on-site service

Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment

Travel extensively within the US to install the Canon Ink Jet Product

Diagnose mechanical, software, network, and system issues using established procedures

Deliver high-quality, professional on-site service to meet or exceed customer expectations

Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property

Assist with escalated technical or customer service issues and guide less experienced technicians

Qualification

TechnicalField service experienceMechanical aptitudeInternet/network understandingField Service ReportsCustomer relationship buildingProblem-solvingTeam collaboration

Required

High School Diploma, GED, or equivalent + 1–2 years of technical or field service experience

Basic understanding of internet/network environments

A strong mechanical aptitude

Ability to complete the 20-day PDIF training

Willingness and ability to travel extensively (75-80%), including overnight stays typically lasting up to a duration of 2 weeks

Valid driver's license and acceptable driving record

Ability to lift 50 lbs and stay active for most of the workday

Comfortable with shift work, installs will involve Overtime and weekend work

Benefits

Employee referral bonus

Employee discounts

Dress for Your Day attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you cant get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.