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Dermatology Partners · 4 days ago

Customer Service Representative

Reading, PA

Full-time

Onsite

Entry Level

$15/hr - $17/hr

1+ years exp

Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. They are seeking a Customer Service Representative to provide excellent customer service, schedule patient appointments, and handle inbound and outbound calls.

BeautyHealth CareMedicalWellness

H1B Sponsor Likely

Responsibilities

Providing excellent customer service to patients, Providers, and all team members through the organization

Scheduling patient appointments for over 34 locations in 3 states with multiple providers and growing

Handling Inbound and outbound calls from external and internal sources

Transferring calls to the appropriate department and taking detailed information to relay to the recipient

Completing call reports and logs and researching billing issues

Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff

Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests

Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls

Recommending process improvements and researching misapplied payments

Assisting Providers with Virtual Medical Assistant system

Other duties as assigned

Qualification

Call Center experienceComputer systems proficiencyCommunicationOrganizedDetail orientedCalm under pressure

Required

Call Center experience (1 year minimum in a high volume inbound call center)

Works well in a fast-paced environment taking up to 100 calls during peak times

Fluency in computer systems and a variety of software packages with the ability to learn new systems

Excellent written and verbal communication with a high level of accuracy

Organized, punctual, and detail oriented

Having the ability to stay calm and professional when navigating challenging calls

Preferred

Medical experience background is a Plus!

Benefits

Medical, Dental, and Vision Insurance

PTO & Paid Holiday’s

401 (k) with 4% employee match-Fully Vested

Company paid Life Insurance

Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance

Employee Discount

Referral Bonus

Employee Appreciation Day: Dorney Park in Fall

Employee Assistance Program (EAP)

Company

Dermatology Partners

Dermatology Partners provides treatment of skin malignancies, treats a range of skin, hair, and nail problems.

Founded in 2012

Birdsboro, Pennsylvania, USA

201-500 employees

https://www.padermpartners.com

H1B Sponsorship

Dermatology Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)