Community Health Systems · 3 weeks ago
Customer Service Notary - Hybrid
4000 MERIDIAN BOULEVARD, FRANKLIN, TN, 37067, US
Full-time
Hybrid
Entry Level
1+ years expCommunity Health Systems is one of the nation’s leading healthcare providers, and they are seeking a Customer Service Notary to serve as the initial point of contact for customers. This role involves addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience.
Health CareHospital
Responsibilities
Responds to customer inquiries through email, chat, or other communication channels, providing accurate and timely information
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution
Provides triage support for common issues related to platforms, applications, and back-office processes
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors
Performs other duties as assigned
Complies with all policies and standards
Processes and responds to legal documentation requests, including affidavits, subpoenas, and itemized billing statements, in accordance with department guidelines and timelines
Prepares, reviews, and verifies patient account balances and supporting documentation to ensure accuracy prior to leadership approval
Prints, scans, and organizes high volumes of legal and financial documents, maintaining confidentiality and compliance with company policies
Coordinates with attorneys, patients, and external agencies to provide required documentation and status updates
Notarizes documents and ensures timely return to requesting parties or agencies
Tracks and reports departmental metrics such as affidavit volume and request turnaround times
Provides backup support for functions such as check deposits and other departmental tasks as assigned
Performs responsibilities in a hybrid work environment, with an ongoing requirement to work onsite in the office three (3) days per week following initial training
Qualification
Required
H.S. Diploma or GED required
1-2 years of legal support customer service experience required
Must reside within the Franklin/Nashville, TN area to meet hybrid work requirements
Preferred
Associate Degree or some college coursework in a related field preferred but not required
Familiarity with CRM software and customer service tools preferred
Active Commissioned Notary Public preferred
Benefits
Medical, dental and vision, insurance
401k
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
H1B Sponsorship
Community Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-07-28Post Ipo Debt· $1.79B
2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
Leadership Team
Jason Johnson
Executive Vice President & Chief Financial Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Business Wire
2025-12-03
Morningstar.com
2025-11-05
Company data provided by crunchbase