Calian Advanced Technologies · 2 days ago
Tier 1 NOC Engineer, Managed Services - Overnight shift
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$58K/yr - $60K/yrCalian Advanced Technologies is a trusted global company that helps organizations overcome obstacles and drive progress. They are seeking a Tier 1 NOC Engineer for their Network Operations Center, responsible for delivering exceptional customer experiences and managing technical issues related to various technologies supported by Managed Services.
Telecommunications
No H1B
Responsibilities
Deliver exceptional customer experiences
Work on a schedule basis, which may include nights, weekends, and night-weekend shift (2nd / 3rd shift)
Process requests and issues reported by monitoring tools, ticketing tools, calls, and emails relating to but not limited to various technologies supported by Managed Services
Thorough technical knowledge of various technologies, such as
Microsoft core business applications and operating systems
Network CompuNet’s such as routers, switches, wireless devices, etc
Disaster recovery solutions (a plus)
VOIP, Cloud Calling, business phone systems solutions
WebEx, Finesse, MS Teams (a plus)
Security devices
Cloud Solutions – AWS, Azure, Google (a plus)
Basic remote access solution supports: VPN, ConnectWise Automate, and other tools
Work with vendors and service providers to open repair tickets and hardware RMA
Obtain and maintain certifications and accreditations consistent with job responsibilities
Take ownership of open tickets, manage priority, and provide updates in a timely manner to end customer
Perform initial troubleshooting and information gathering
Follow SOP documented in Knowledgebase system
Timely escalation on tickets to Tier 2/Tier 3 team
Responsible for response and resolution SLA
Responsible for
Weekly time entry in the ITSM platform
Expense report
Perform other duties as required and/or assigned
Qualification
Required
Advanced understanding of operating systems, business applications, printing systems, and network devices
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
Diagnosis skills of technical issues
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to multitask and adapt to changes quickly
Ability to work in a team and communicate effectively
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
Preferred
Thorough technical knowledge of various technologies, such as Microsoft core business applications and operating systems
Network CompuNet's such as routers, switches, wireless devices, etc
Disaster recovery solutions (a plus)
VOIP, Cloud Calling, business phone systems solutions
WebEx, Finesse, MS Teams (a plus)
Security devices
Cloud Solutions – AWS, Azure, Google (a plus)
Company
Calian Advanced Technologies
Calian is a global supplier of technical solutions, services, and products to the space, defence, wired and terrestrial wireless, manufacturing, GNSS, agricultural technology, composites and nuclear industries.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase