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AUTODOC · 1 day ago

French speaking Representative Contact Center

United States

Full-time

Remote

New Grad, Entry Level

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe, and they are seeking a French-speaking Customer Service Representative. The role involves providing excellent customer service, guiding customers with their orders, and ensuring a positive customer experience.

AutomotiveE-Commerce

Responsibilities

Help us to develop our Customer Experience by providing excellent customer service in voice and writing

Guide our customers to make the right order decisions and clarify status on orders

NOT do outbound. We only work with inbound services

We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows

Qualification

French B2-C1Communication skillsCustomer satisfaction focusTeam playerInterpersonal skills

Required

Your level of French B2 - C1

You enjoy interacting with people

You are a team player and your team can rely on you

You have strong communication skills, both spoken and written

You aspire to leave every customer satisfied

Benefits

Annual vacation of 28 days and 1 additional day off on your birthday

Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.

Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

Free English and German language classes

Flexible working hours and hybrid work

Referral Program with attractive incentives

Gym in the office and recreation room with games.