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Apex Premier Management · 3 days ago

Business Account Manager (B2B Sales)

Visalia, CA

Full-time

Onsite

New Grad, Entry Level

Apex Premier Management is a dynamic sales and customer acquisitions firm in Fresno, CA, seeking an entry-level Business Account Manager. This role offers hands-on experience in the telecommunications industry, focusing on providing technical support and sales enablement for internet services.

Marketing & Advertising

Responsibilities

Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet services

Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specifics

Clarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions

Actively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions

Qualify leads for internet sales by assessing customer needs and technical feasibility

Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet service

Process documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance

Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services

Qualification

Technical supportCustomer serviceProblem-solvingVerbal communicationInterpersonal skills

Required

Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key

Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly

Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services

Demonstrated ability to problem-solve effectively

Maintains professionalism, patience, and composure in high-pressure or challenging situations

Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success