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Spectrum · 1 day ago

Sales and Customer Solutions Representative

Auburndale, FL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

Spectrum provides superior communication and entertainment products for residential and business customers. As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell services, playing a pivotal role in enhancing customer satisfaction and driving revenue growth.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy

Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers

Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints

Mastering order processing within the billing system for retained accounts, new sales, and account lookups

Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Qualification

Customer service experiencePhone sales experienceCable productsEnglish communicationAdaptabilityProblem-solvingFlexibility

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

High school diploma or equivalent

6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Knowledge of cable communications products: TV, internet, and telephone

Strong English communication skills

Flexibility for variable hours, including weekends and holidays

Adaptability and problem-solving in dynamic environments

Preferred

1+ years of call center experience

Benefits

Free and discounted Spectrum services like internet, TV and mobile

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees