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Go Ape USA · 1 week ago

Adventure Park Assistant Manager

Springfield, VA

Contract

Onsite

Mid Level

$19/hr - $19/hr

Go Ape USA is an outdoor adventure center that offers self-guided treetop adventure courses. The Adventure Park Assistant Manager will support the management team in overall operations, ensuring guest satisfaction, staff adherence to safety protocols, and maintaining site functionality.

EventsGuidesTourism

Culture & Values

Responsibilities

Ensure each guest receives outstanding customer service by providing a guest friendly environment which includes greeting and checking in guests, maintaining outstanding standards, solid knowledge of Go Ape course, and all other components of guest WOW

Ensure all staff understand and adhere to all risk assessment and method statement processes

Help monitor sessions and staff site accordingly to meet guest demands and maintain health and safety standards

Support recruitment, training, development, and communication with all site staff

Support site manager in overseeing functionality of course by performing tree inspections, safety inspections, and maintain appropriate course documentation

Support financial management tasks and sales of merchandise

Maintain site cleanliness and organization, including cabin and course

Support marketing and sales initiatives by promoting brand awareness, attend off-site events, and local market research

Assist with inventory management of operating equipment and merchandise

Partner with site manager to develop on-call schedule as to support necessary communications from head office when site is not operating

Maintain a positive relationship with park partners

Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization

Performs other duties and responsibilities as required or requested