The Hamilton · 6 days ago
Box Office Manager
Washington, DC
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrThe Hamilton is a renowned music venue seeking a Box Office Manager to oversee all ticketing aspects for performances. The role involves coordinating with various stakeholders to maximize sales and ensure a seamless experience for fans.
Restaurants
No H1B
Responsibilities
Announcing New Concerts
Build shows from the ground up in our ticketing system
Prepare & file promotional materials for each concert
Coordinate pre-sales and promo codes with artist representatives
Track sales and provide regular per-show and org-level reports to internal & external stakeholders
Work with the Venue Manager to establish and maintain best practices and SOPs for box office staff
Hire, train and schedule Box Office personnel
Work with Venue Manager and Executive Chef to maintain our menus
Schedule needed security for concerts with our 3rd party security company
Support the box office on show nights as needed
Support F&B operations on show nights as needed
Administer refunds and address escalated guest concerns
Maintain guest lists for each show and administer comp tickets
Coordinate press and photo passes
Capture footage of concerts for use in social media and other promotions
Prepare settlement materials for concerts based on current ticket sales
Qualification
Required
Experience in hiring, training, and scheduling multiple departments
Great customer relation skills including conflict de-escalation/resolution
Passion to work in a music-filled environment
Ability to work nights and weekends – that's when the shows are!
Benefits
Retirement Plans: 100% company-funded pension (vesting after 1 year) and immediate 401k participation.
Bonuses: Quarterly eligibility.
Flexible Schedule: 5-day work week.
Career Growth: Rapid advancement opportunities.
Comprehensive Health Plan: Medical, dental, vision, life, disability, telemedicine, wellness coach, and reduced rates on wellness services.
Insurance: Hospital indemnity, critical illness, accident coverage.
Generous Paid Time Off: Includes sick pay, medical/family leave (up to 8 weeks), special leaves (jury duty, voting, school activities for DC).
Therapy Resources: Access to free behavioral and digital cognitive behavioral therapy.
Dining Discounts: Half-price off-duty dining and complimentary shift meals.
Convenient Parking: Available parking benefits.
Employee Assistance: Legal, emotional, financial, and work/life balance support.
Financial Assistance: Assistance fund for employees in need.
Training & Education: Best-in-class training program and tuition reimbursement.
Flu Shots & Discounts: Annual flu shots and access to thousands of exclusive brand discounts.
Charity Matching: Up to $4,000 yearly.
Company
The Hamilton
A Washington, DC favorite gathering place for music, entertainment and inventive dining. Home of The Hamilton Live concert & event venue.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase