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Cleveland Area Healthcare System · 1 day ago

Manager of IT and Informatics

Cleveland, OK

Full-time

Onsite

Mid, Senior Level

5+ years exp

Cleveland Area Healthcare System is seeking a Manager of IT and Informatics to oversee IT functions across the organization. This role involves coordinating with providers, managing IT systems, and implementing strategies to enhance efficiency and improve the patient and employee experience.

Health CareHospital

Responsibilities

Adhere to all policies of the organization, including (but not limited to) job description, certification/licensure requirements, mission statement, HIPAA, confidentiality standard and patient’s rights

Stay up to date with organization communication and directives

Manages Information Technology and Network Systems, including Clinic and Hospital EMRs

Collaboratively analyze technology requirements across the organization and develop solutions for IT needs. Participate in hardware and software evaluations

Provide application support, troubleshooting, support training needs, unit reporting or departmental analytics activities

Represent the organization in IT related discussion/meetings

Evaluate and maintain IT inventory, including recommendations for upgrades, additions, or replacements

Examine usage/efficiency of EMR features or add-ons on a routine basis

Act as liaison between CAH and offsite IT Support, regarding organization support needs, project requests, and analyzing performance

Serve as primary resource for leveraging technology to improve/maximize clinical workflows, ensuring efficiency across hospital and clinic departments

Responsible for recruiting, training, coaching, and developing the IT team that supports the missions and values of the organization

Responsible for active engagement and collaboration with operational, leadership, and staff

Responsible for performance tracking of improvement initiatives related to department goals and objectives

Review/create IT policies, as needed

Other duties as assigned

Qualification

Healthcare IT managementEMR applications proficiencyClinical system integrationCybersecurity knowledgeIT project managementCustomer service skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

Bachelor's degree in Computer Science, Information Technology, Health Informatics or related field experience (5 years healthcare admin) required

Strong communication, organization, interpersonal, and customer service skills are required

Extensive experience with hospital information systems, including EHR/EMR, PACS, RIS, LIS, pharmacy systems, and clinical decision support tools

Strong understanding of clinical system integration

Ability to translate clinical requirements into technical solutions and understand clinical documentation, order entry, medication administration, and other clinical workflows

Knowledge of network infrastructure, data centers, cloud platforms, backup, disaster recovery, and high-availability systems

Proficiency in cybersecurity, identity access management, and data protection for clinical systems

Experience overseeing IT service desk operations, system upgrades, and downtime procedures

Requires a high level of personal integrity, and the ability to professionally handle confidential matters and demonstrate the appropriate level of judgment and maturity

Excellent working knowledge of computer systems, security, network, and systems administration, databases and data storage systems, and phone systems

Experience leading and managing IT projects; experience with IT service performance metrics and benchmarking; experience with IT infrastructure and operations best practices

Requires a high degree of initiative, dependability, and ability to work with little supervision

Must have well-developed planning, organizational, and problem-solving skills