Martin Sprocket & Gear ยท 1 month ago
Technical Inside Sales Representative
Northampton, Pennsylvania, United States
Full-time
Onsite
Entry Level
1+ years expMartin Sprocket & Gear is a global leader in mechanical power transmission components and material handling systems. They are seeking a Technical Inside Sales Representative to provide technical support, respond to sales inquiries, and collaborate with Outside Sales to drive customer growth.
ComputerConsumer GoodsManufacturing
Responsibilities
Complete hands-on training: Participate in an extensive training program, including time in a manufacturing environment to develop practical knowledge
Develop product expertise: Gain a deep understanding of the company's products and services, including features, benefits, and technical specifications
Provide technical support: Assist customers by offering technical information and guidance to help them select the appropriate products for their needs
Respond to inbound sales inquiries: Handle sales calls from existing customers regarding product details, pricing, order status, or delivery confirmation
Proactively engage customers: Reach out to existing customers via phone calls, emails, and other communication channels to generate new sales opportunities
Process orders and quotes: Enter orders and quotes for both stock items and custom-manufactured components and systems
Collaborate with Outside Sales: Work with Outside Sales representatives on open opportunities within their sales territories to drive customer growth
Analyze sales data: Review sales figures and market trends to identify potential areas for growth and improvement
Qualification
Required
Strong mechanical aptitude or technical inclination and the ability to understand and work with complex technical or mechanical specifications are essential for success in this position
1-3 years of experience in a sales or customer service role, ideally within a manufacturing or technical environment
Strong computer skills are required to manage daily tasks efficiently
Familiarity with Microsoft AX is a plus
Demonstrate flexibility in adjusting to new processes, technologies, and work environments
Understand customer needs and provide high-quality service through clear and effective communication
Support customer inquiries and needs with excellent communication abilities
Ensure accuracy and attention to detail from order entry to fulfillment, maintaining customer satisfaction
Maintain efficiency and organization while managing multiple orders and quotes
Use data to understand market trends and find opportunities for business growth
Work effectively in teams and manage multiple projects at the same time
Build teamwork and cooperation across departments
Show strong skills in resolving issues and overcoming challenges
Consistently perform duties with responsibility, dependability, and attention to detail
Ability to work for prolonged periods sitting at a desk and on a computer, with the capability to lift up to 15 pounds as needed
Benefits
Comprehensive Health Benefits: Affordable Medical, Pharmacy, and Dental plans.
Wellness Initiatives: Employee wellness programs for a healthy work-life balance.
Financial Security: Life and Disability Insurance, plus a robust 401(k) Profit Trust Plan.
Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
Growth Opportunities: Career development and advancement within a thriving company.
Competitive Pay
Company
Martin Sprocket & Gear
Martin Sprocket & Gear is an engineering company that manufactures power transmission products.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase