Urban SDK · 1 day ago
Implementation Specialist
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
1+ years expUrban SDK is a leader in geospatial AI technology focused on enhancing smart city initiatives. They are looking for an Implementation Specialist to assist government partners with the onboarding and deployment of their transportation analytics platform, ensuring that clients achieve maximum value from their services.
AnalyticsArtificial Intelligence (AI)Civil EngineeringFirst AidGovernmentPublic SafetyPublic TransportationSaaSSmart CitiesSoftware
Responsibilities
Lead new customer onboardings from internal handoff to customer go-live, ensuring seamless delivery and high client satisfaction
Configure customer workspaces by setting up accounts, verifying boundaries, speed limits, and GIS data layers, and ensuring all modules and features function properly before launch
Deliver engaging virtual and in-person training sessions to help customers understand how to use the Urban SDK platform effectively
Collaborate with customers and internal teams to collect, review, and validate GIS datasets and transportation data sources such as speed, volume, collision, and roadway characteristics
Track timelines, milestones, and deliverables across multiple concurrent implementations, ensuring clear communication with all stakeholders
Identify and resolve setup issues, escalating to Product or Engineering teams when necessary
Create and maintain documentation, guides, and templates to continuously improve implementation efficiency and customer experience
Serve as the main point of contact during onboarding, ensuring agencies feel supported and confident using Urban SDK
Gather customer feedback and share insights with the Product team to support continuous improvement
Qualification
Required
Bachelor's degree in Information Technology, Business, GIS, Urban Planning, Civil Engineering, or a related field, or equivalent experience
1–3 years of experience in SaaS implementation, GIS analysis, urban planning, or civil engineering
Familiarity with GIS software such as ESRI ArcMap or QGIS is strongly preferred
Proven ability to communicate technical processes clearly to non-technical audiences
Strong organizational skills with experience managing multiple projects simultaneously
Excellent written and verbal communication skills with a customer-first mindset
Experience developing or delivering user training and educational materials
Working knowledge of SaaS tools, CRM systems, and collaborative work platforms
Willingness to travel occasionally for onsite training or client meetings
Preferred
Experience working with local government agencies such as public works, police departments, or planning offices
Familiarity with transportation data, traffic management, or mobility planning concepts
Experience conducting stakeholder interviews, workshops, or engagement sessions
Interest in public infrastructure, smart city technology, or transportation innovation
Benefits
Annual Bonus
Medical, Vision, Dental
401(k)
21 Days Vacation
Office Lunch provided Daily
Company
Urban SDK
Urban SDK is a geospatial AI platform for public safety, transportation, infrastructure and administration.
11-50 employees
H1B Sponsorship
Urban SDK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$5.55MKey Investors
GOVO Venture PartnersTechstars
2024-09-19Series Unknown· $0.98M
2023-07-05Seed
2021-11-30Seed· $2.85M
Leadership Team
Justin Dennis
Co-Founder, COO
Recent News
Seattle TechFlash
2025-07-04
2025-02-15
2024-04-10
Company data provided by crunchbase