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RoomReady · 4 days ago

Embedded Support Technician

Boston, MA

Full-time

Onsite

Mid Level

$70K/yr - $70K/yr

3+ years exp

RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience. The Embedded Support Technician will serve as a dedicated technical resource for clients, ensuring optimal performance of AV equipment and providing excellent customer service while troubleshooting and resolving technical issues.

Telecommunications

Responsibilities

Executes positive interactions to preserve the client relationship in support of client retention

Develops and maintains a comprehensive understanding of new or existing customer service policies and procedures

Helps clients realize the full potential of products in use and act as a liaison between the client and customer service/client support specialist

Provides physical set-up services including but not limited to: equipment set-up; connect mixers to audio splitter/equipment for sound adjust volumes; pair frequency; perform sound checks

Troubleshoots AV signal path issues, VTC issues, and or other equipment issues

Provides end-user instruction, guidance, and/or support in user-operation of products

Performs routine preventative maintenance checks and services to audiovisual systems including software/firmware updates, as needed

Qualification

AV technical aptitudeCustomer service experienceVideo signal pathAudio signal pathWireless microphone technologyCommunication skillsAdaptabilityProblem-solving skills