Travelers · 6 days ago
Auto Claim Coordinator
NC - Charlotte
Full-time
Hybrid
Entry Level
$39K/yr - $65K/yr
1+ years expTravelers is one of the best property casualty insurers in the industry, known for its commitment to customers and communities. The Auto Claim Coordinator role involves handling auto salvage files and coordinating the sale of salvage assets while adhering to state titling laws and regulations.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Process necessary paperwork and title work to forward to appropriate salvage vendor
Review and determine the most viable disposal method while considering state titling laws/regulations. Set diaries for follow up to ensure prompt sale of asset
Review vendor invoices for appropriate expense management. Follow up with repair shop and/or salvage/storage vendors if errors are noted in bills. Challenge and negotiate to assure fair and reasonable expense management
Process credits/pay debits to claim file. Conduct periodic reconciliation review of credits/debits
Verify proper execution of inbound field titling documents; notify others for claim payment when appropriate. Help to resolve incorrectly executed titling documents when required. Contact appropriate parties as needed to obtain missing or incorrectly executed transferrable ownership documents, including keys, to resolve the salvage
Set minimum bids using salvage vendor pricing system. Input correct data for accurate pricing results. Provide counter bids when applicable. Re run vehicles based on office guidelines
Review auto sale lists-ensure accurate sale data, e.g., loss type, area of damage, vehicle year, make and model, and percent of damages. Review photos for appropriate picture quality, OEM or aftermarket parts, missing equipment, and damages not consistent with accident facts or auto appraisal, and odometer if applicable
Conduct random sale price audits attending internet auto auctions to compare sale price with gross proceeds
Complete and document quarterly review of reconciliation report
Update salvage capture screens throughout the process and document claim file with activities not listed in the salvage capture screens. Ensure current and accurate data integrity
Finalize left with owner vehicles and LWO title issues according to local office workflow
Determine proper location for return of closed file, e.g., subrogation, AD handler, closed file storage or appraiser
Complete First Notice of Loss as needed; resolve or transfer claim
Perform other duties as assigned
Qualification
Required
High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree
Associate's Degree or Bachelor's Degree with 2 years of work and/or customer service related experience
Ability to work in a high volume, fast paced environment managing multiple priorities
Highly organized with ability to handle multiple tasks simultaneously to meet deadlines
Attention to detail ensuring accuracy
Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software
Competency Levels: Analytical Thinking- Basic
Competency Levels: Judgment/Decision Making- Basic
Competency Levels: Communication- Basic
Competency Levels: Insurance Contract Knowledge- Introductory
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-03
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
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