Wedding Shoppe, Inc. · 2 days ago
Training & Development Manager
St Paul, MN
Full-time
Onsite
Senior Level
5+ years expWedding Shoppe, Inc. is a company dedicated to creating happy experiences for couples seeking wedding attire. They are seeking a Training & Development Manager to design and implement training programs aimed at enhancing the skills and performance of their Stylist team and supporting roles, ensuring alignment with business goals and brand standards.
E-CommerceFashion
Responsibilities
Creating and delivering training that builds the knowledge, skills, and behaviors required for exceptional client experiences including:
Assessing organizational training needs by partnering with leaders and teams, then designing engaging programs that build both technical skills and behavioral strengths
Delivering high-impact, interactive training (workshops, role-plays, case studies) supported by leaders and internal experts to reinforce learning and build confidence
Establishing a consistent training rhythm with recurring sessions, including product knowledge updates and workshops on sales techniques, client experience, and brand values
Developing and managing the Stylist growth pathway by defining clear roles, advancement criteria, and competency models for each stylist level
Coaching and developing stylists through appointment shadowing, real-time feedback, and training on consultative selling, accessories, group dynamics, and effective follow-up
Partnering with leaders and managers to ensure consistent promotions, delivering structured coaching programs, and reinforcing day-to-day performance expectations
Creating peer-learning and mentoring programs including best-practice roundtables, knowledge sharing, and mentor/mentee development for emerging leaders
Supporting talent development and succession planning by identifying high-potential team members, building leadership skills, and guiding goal setting with ongoing check-ins
Align training with organizational priorities by partnering across departments and leadership levels on business goals, performance cycles, product launches, and seasonal campaigns
Advise and equip leaders with coaching tools, observation guides, and workforce insights to support talent development, employee growth, and stronger business outcomes
Defining, tracking, and coaching to key stylist metrics (AOV, close rate, client satisfaction), connecting daily activities to performance outcomes and company growth goals
Assessing skill gaps through observation, surveys, performance data, and structured knowledge checks or certifications before stylists are client-facing
Evaluating training effectiveness by tying learning outcomes to KPI improvements, client experience gains, and overall performance trends
Maintaining consistent performance visibility through dashboards, scorecards, and reporting that track individual and team progress
Providing leaders with data-driven insights to support coaching, promotions, succession planning, and talent development decisions
Collect and use feedback from stylists, new hires, and stakeholders to refine programs and inform long-term workforce planning
Designing and delivering structured onboarding programs with clear 30-60-90 day milestones, pre-hire resources, and orientation sessions that connect new hires to the brand, culture, and role expectations
Providing ongoing support through mentor or buddy partnerships and early-stage coaching to accelerate confidence and performance
Tracking and evaluating new-hire progress during the probationary period, offering targeted development to ensure early success
Identifying and addressing gaps in the stylist experience, sales process, and operations by updating training, resources, and SOPs to improve efficiency, consistency, and client satisfaction
Developing and maintaining centralized, brand-aligned learning resources including SOPs, digital handbooks, videos, e-learning, and quick-reference guides, using multiple formats to support diverse learning styles
Continuously improve training and tools through audits, 360° feedback, best-practice sharing, and regular content refreshes to ensure relevance and effectiveness
Fostering a culture of continuous learning and growth by normalizing coaching and feedback, celebrating milestones and achievements, recognizing exceptional performance, and reinforcing company values through engaging, collaborative development experiences
Strengthening connection and engagement across the team by facilitating open forums, listening sessions, and gamified learning activities, serving as a cultural ambassador who ensures development programs enhance both employee satisfaction and customer delight
Qualification
Required
5+ years of experience in training, learning & development, or talent enablement—ideally in bridal, luxury retail, or high-consideration client-service environments—with a proven ability to design training that improves sales performance, client satisfaction, and retention
Strong expertise in adult learning, sales enablement, and coaching, with excellent communication skills for facilitating training, delivering feedback, and aligning cross-functional teams
Skilled in diagnosing performance gaps and solving problems in fast-moving environments, including onboarding challenges, stylist performance issues, and client-experience inconsistencies
Collaborative and business-minded, able to partner effectively with stylists, managers, operations, and marketing while using industry research and business insights to shape training content and support company goals
Highly organized and tech-savvy, capable of managing multiple initiatives, using LMS/digital tools to track development, and proficient in Microsoft Office for training design and communication
Company
Wedding Shoppe, Inc.
Bridal Shop
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase