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Marsh McLennan · 1 week ago

Investment Product Control Senior Specialist

Dublin - Charlotte

Full-time

Hybrid

Senior Level

Mercer is a global leader in investment solutions, and they are seeking a talented individual to join their Product Control team. The Product Control Senior Specialist will oversee operations and valuation of the Mercer portfolio range, manage service providers, and ensure compliance with investment managers while collaborating with various stakeholders.

Financial ServicesProfessional ServicesService Industry

Responsibilities

Oversee service quality, performance management, and issue resolution, driving streamlined processes that enhance client satisfaction

Understand client needs and identify opportunities for service improvements or additional offerings

Manage incoming client communications proactively, ensuring timely and effective responses

Lead day-to-day client query management, maintaining strong relationships and clear communication

Monitor communications with Fund Administrators and Custodians, escalating issues promptly to ensure swift resolution

Supervise sub-investment managers and service providers, including monitoring service reports and Key Performance Indicators (KPIs)

Ensure compliance with Service Level Agreements (SLAs), prioritising client requirements

Conduct monthly service reviews with Fund Administrators and Custodians, and perform on-site due diligence as needed, maintaining a client-centric approach

Oversee fund and valuation processes, ensuring accuracy, compliance, and timely delivery for key clients

Support fund restructures, launches, transitions, and wind-downs to ensure smooth execution

Build and maintain strong internal and external relationships to support client satisfaction and retention

Contribute to local and global projects as required

Qualification

Fund OperationsEuropean fund structuresClient managementAnalytical skillsStakeholder managementLeadership experienceCommunication skillsOrganizational skillsAdaptability

Required

Proven experience in financial services, particularly asset servicing or investment management, with strong knowledge of Fund Operations including Fund Accounting, Middle Office, and Transfer Agency

In-depth understanding of European fund structures (UCITS, AIFs) and asset classes (securities, loans, derivatives)

Demonstrated success in a client-facing role managing institutional clients

Ability to lead strategic client engagements, resolve complex queries, and drive service excellence

Strong analytical skills, attention to detail, and ability to manage multiple priorities

Excellent communication and stakeholder management skills

Adaptability to new systems and technologies

Preferred

Leadership or supervisory experience is preferred

Proactive, disciplined, and professional approach

Strong organisational skills with the ability to manage complex projects

Analytical mindset focused on risk mitigation and operational excellence

Resilience and ability to thrive in a fast-paced, evolving environment

Benefits

Professional development

Vibrant, inclusive culture

Collaboration drives innovation

Company

Marsh McLennan

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Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

Founded in 1871