This job has closed.

Facebook · 3 weeks ago

Claims Customer Service Advocate II

Columbia, South Carolina

Full-time

Onsite

Entry Level

2+ years exp

Facebook is seeking a Claims Customer Service Advocate II. The role involves responding to customer inquiries, performing research to resolve issues, and adjudicating claims according to organizational policies.

Computer Software

H1B Sponsor Likely

Responsibilities

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines

Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards

Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and reports potential fraud and abuse situations

Qualification

Claims processingCustomer serviceMicrosoft OfficeBusiness mathVerbal communicationWritten communicationAttention to detail

Required

High School Diploma or equivalent

2 years of customer service experience including 1 year of claims or appeals processing experience OR Bachelor's Degree in lieu of work experience

Good verbal and written communication skills

Strong customer service skills

Good spelling, punctuation and grammar skills

Basic business math proficiency

Ability to handle confidential or sensitive information with discretion

Microsoft office

Benefits

Subsidized health plans, dental and vision coverage

401K retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Wellness program and healthy lifestyle premium discount

Tuition assistance

Service recognition

Employee Assistance

Discounts to movies, theaters, zoos, theme parks and more

Company

Facebook

Glassdoor3.9

The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.

Founded in 2004

10001+ employees

https://www.meta.com

H1B Sponsorship

Facebook has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (942)

2021 (5811)

2020 (4476)