Omni Fort Worth Hotel ยท 2 days ago
Sales Administrative Assistant- Full Time
US-CA-Carlsbad
Full-time
Onsite
Entry Level
$28.20/hr - $28.20/hr
2+ years expOmni Fort Worth Hotel is a renowned hospitality establishment known for exceptional service and a dynamic work environment. They are seeking a Sales Administrative Assistant to support the sales team and management by handling various administrative tasks, ensuring smooth operations and effective communication within the team.
Hospitality
Responsibilities
Effectively prioritizes and manages a varied workload to meet deadlines of all managers
Prepares and distributes correspondence relevant to group sales, including booking notices, letters, contracts, proposals, site inspection notifications, amenity cards, expense reports, and general administrative paperwork for assigned managers, while ensuring all correspondence is 100% accurate
Ability to navigate and respond to a variety of unique on-line RFP tools (Cvent, FLIP and G-Leads, MeetingBroker, etc.) on behalf of sales managers
Must have thorough knowledge of Delphi.fdc data entry, standards, function and booking/blocking of space, GRC, accounts, contacts, bookings, reports
Works proficiently and quickly with daily use of Delphi.fdc
Maintains account files, ensuring content such as contracts, contract addendums, post-convention reports and client correspondence is current, and arranged as specified in the SOP
Coordinates general office functions, such as inventory & stocking of supplies, Prepare documents, presentations, correspondence, contracts and addendums
Ensures that all business inquiry calls are given the highest priority, and meet the Omni Sales Intensity 'Take No Messages' standard
Utilizes the Sales Inquiry Form and is able to qualify business inquires by telephone, gathering basic pre-screening information from the client and quickly develops rapport to create a positive 'first impression'. Ensures information gathered is accurate, thorough and recorded neatly
Ensures messages are delivered to the appropriate person in a timely manner, including name and phone number of caller, date and time call received, as well as relevant information shared by caller
Assists sales managers with the logistics of pre-planning and implementation of site inspections, including but not limited to, ordering of specialty amenities, coordinating printing, purchasing gifts, room inspections and working with operational departments to ensure all aspects of the site inspection are 'client ready'
Assists sales manager with logistics of pre-planning and post-trip follow up for sales trips and client events
Has a complete understanding of the phone system, office telephone procedures, and standards
Understands the advance deposit procedures and accounting standards related to groups
Receives group and catering leads from multiple on-line channels and quickly is able to assess and assign to the appropriate manager
Is familiar with all resort services/features and local attractions/activities to respond accurately to any guest inquiry
Performs other duties as assigned by management
Complies with all uniform and grooming standards
Is familiar with work schedules, reporting to work, paid time-off, vacation requests
Complies with and understands cafeteria meal times and other breaks
Knows fire alarm and other emergency procedures such as: Fire prevention and safety regulations; Procedures for guest or associate accidents; Use of hazardous chemicals, The Right to Know Law (OSHA)
Knows how to continuously improve guest service using the Omni Service Tradition program
Understands how to meet or exceed service expectations using the Power of One philosophy
Knows how to acknowledge exceptional guest service using the Omni Service Champions program
Has advanced knowledge of office equipment, photocopy machine and computers
Qualification
Required
Effectively prioritizes and manages a varied workload to meet deadlines of all managers
Prepares and distributes correspondence relevant to group sales, including booking notices, letters, contracts, proposals, site inspection notifications, amenity cards, expense reports, and general administrative paperwork for assigned managers, while ensuring all correspondence is 100% accurate
Ability to navigate and respond to a variety of unique on-line RFP tools (Cvent, FLIP and G-Leads, MeetingBroker, etc.) on behalf of sales managers
Must have thorough knowledge of Delphi.fdc data entry, standards, function and booking/blocking of space, GRC, accounts, contacts, bookings, reports
Works proficiently and quickly with daily use of Delphi.fdc
Maintains account files, ensuring content such as contracts, contract addendums, post-convention reports and client correspondence is current, and arranged as specified in the SOP
Coordinates general office functions, such as inventory & stocking of supplies, Prepare documents, presentations, correspondence, contracts and addendums
Ensures that all business inquiry calls are given the highest priority, and meet the Omni Sales Intensity 'Take No Messages' standard
Utilizes the Sales Inquiry Form and is able to qualify business inquiries by telephone, gathering basic pre-screening information from the client and quickly develops rapport to create a positive 'first impression'. Ensures information gathered is accurate, thorough and recorded neatly
Ensures messages are delivered to the appropriate person in a timely manner, including name and phone number of caller, date and time call received, as well as relevant information shared by caller
Assists sales managers with the logistics of pre-planning and implementation of site inspections, including but not limited to, ordering of specialty amenities, coordinating printing, purchasing gifts, room inspections and working with operational departments to ensure all aspects of the site inspection are 'client ready'
Assists sales manager with logistics of pre-planning and post-trip follow up for sales trips and client events
Has a complete understanding of the phone system, office telephone procedures, and standards
Understands the advance deposit procedures and accounting standards related to groups
Receives group and catering leads from multiple on-line channels and quickly is able to assess and assign to the appropriate manager
Is familiar with all resort services/features and local attractions/activities to respond accurately to any guest inquiry
Performs other duties as assigned by management
Complies with all uniform and grooming standards
Is familiar with work schedules, reporting to work, paid time-off, vacation requests
Complies with and understands cafeteria meal times and other breaks
Knows fire alarm and other emergency procedures such as: Fire prevention and safety regulations, Procedures for guest or associate accidents, Use of hazardous chemicals, The Right to Know Law (OSHA)
Knows how to continuously improve guest service using the Omni Service Tradition program
Understands how to meet or exceed service expectations using the Power of One philosophy
Knows how to acknowledge exceptional guest service using the Omni Service Champions program
Has advanced knowledge of office equipment, photocopy machine and computers
Proficient computer skills are required; Delphi.fdc, Opera PMS system, Cvent, Microsoft Office, Excel, Word, etc
Must have excellent written and oral communication skills in fluent written and spoken English
Previous reservation experience in both group and leisure segment
Must have proven customer service ability, including handling complaints
Experience in a sales environment is required
Hospitality experience required, preferably in an upscale resort setting
Four year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience required
Company
Omni Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase