Pharmacy Technician - Customer Care - Call Center jobs in United States
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Strive Compounding Pharmacy · 1 day ago

Pharmacy Technician - Customer Care - Call Center

positionMesa, AZ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$21/hr - $25/hr

Strive Pharmacy is dedicated to providing personalized medicine and disrupting the pharmaceutical industry. They are seeking a Customer Service - Pharmacy Technician to manage patient communications, ensure compliance, and deliver exceptional care through various channels.

Health CareMedicalPharmaceutical

Responsibilities

Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance
Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses
Provide clear solutions to inquiries about orders, shipping, payments, and processing
Accurately process payments and maintain proper financial records
Partner closely with pharmacists and technicians to support seamless patient care
Uphold high standards of quality, compliance, and accuracy in every interaction

Qualification

AZ State Pharmacy Technician licensePTCBNHA CPhT certificationPharmacy Technician experienceCustomer service experienceBasic math proficiencyMicrosoft Office skillsVerbal communication skillsWritten communication skillsProblem-solving skillsOrganizational skills

Required

An active AZ State Pharmacy Technician license is required. (Not Trainee license)
Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required
A GED or high school diploma
A clean criminal record with no felonies
Must have Pharmacy Technician experience
Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email
Excellent verbal and written communication skills

Preferred

Previous experience with patient care and customer service in a retail pharmacy or compounding pharmacy setting, preferred not required

Benefits

Employer paid healthcare coverage available after 30 days of employment
The choice of an FSA/HSA
A voucher for new hire scrubs (if applicable)
Parental leave
A 401(k) plan with matching contributions
The benefit of weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Company

Strive Compounding Pharmacy

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At Strive Compounding Pharmacy, we’re pioneering a movement in personalized medicine.
dateFounded in 2018
location
Gilbert, Arizona, USA
people-size501-1000 employees
web-link
http://strivepharmacy.com/

Funding

Current Stage
Late Stage
Total Funding
$0.1M
2019-07-16Seed· $0.1M

Leadership Team

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Nathan Hill
CEO and Co-Founder
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Recent News

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Company data provided by crunchbase