Saginaw County Community Mental Health Authority ยท 1 day ago
Administrative Coordinator (Outpatient Therapy Clinic)
Saginaw, MI, US
Full-time
Onsite
Mid Level
3+ years expSaginaw County Community Mental Health Authority is seeking an Administrative Coordinator for their Outpatient Therapy Clinic. The role involves supporting the outpatient therapy unit with scheduling, compliance monitoring, and various administrative tasks to ensure smooth department operations.
Mental Health Care
Responsibilities
Provides information management, such as performance reporting, collection of data and information, use of the Internet, creation of databases, spreadsheets and generating reports using computer software such as Microsoft Word, Microsoft Excel, Microsoft Access, Sentri and Data Warehouse
Provides administrative support to program supervisors in all aspects of program operation. Staff scheduling, monitor department performance in quality indicators, documentation of service, etc. May prepare written reports from data. Assists the Supervisor in the management of the Outpatient functions, up to and including assigning tasks to other staff
Reviews and prepares agendas for meetings and requests additions to the agenda from the applicable staff; maintaining these document for permanent recordkeeping
Acts as a champion to monitor the timeliness standards related to intakes and follow-up care. Notifies staff of these standards for updates on progress. Works collaboratively with administrative staff to achieve these standards
Monitors for timely call backs to persons served requesting appointments, rescheduling appointments, regarding Medicaid notices and redetermination
Assists persons served and/or their families in completing Medicaid Spenddown paperwork
Insurance enrollment and verification for clinicians working in the Outpatient Clinic
Assists with sending Advance Notice of Benefit Determinations and closing cases/completing Discharge Summaries for administrative closures
Assists and coordinates in the preparation of internal audits and reviews
Supports the Supervisor for quality improvement within the department, such as generating recommendations for process improvements and regulatory compliance
Assists in the coordination, organization and/or facilitation of department trainings for procedures, processes, and various topics for the improvement of services
Will assist persons served and/or their families in filling out forms, or assisting in general questions. After assisting with filling out forms for barriers, complaints, or grievances, the information is forwarded to the appropriate person
Discuss department situations with the Supervisor to ensure proper services to persons served and other visitors are obtained
Provides back-up support to other staff within the Outpatient Clinic when needed such as handling incoming calls or walk-ins and maintains the clerical and administrative functions so that it runs as a smooth department
Handles situations that require immediate attention when the Supervisor is unavailable or delegates this duty
Schedule and assist with implementation and monitoring of telehealth services
Performs other functions as assigned by the Supervisor
Adheres to the mission, vision, core values and operating principles of SCCMHA at all times
Conducts day prior calls to persons served/families as a reminder of their upcoming appointments, rescheduled appointments or cancellations as necessary
Orders office supplies and maintains inventory
Assisting staff with computer programs such as: Outlook, Microsoft word, Excel and SENTRI, including attending SENTRI mentor meetings
Performs various administrative/clerical functions such as preparing travel vouchers, making copies of documents, filing, etc
Attends in-service training, seminars, conferences and workshops in order to sustain competency
May represent Supervisor at meetings, and/or receive/refer calls and mail
Reacts positively to change and handle other essential tasks as assigned
May be required to drive to off site work locations
May participate in Quality Improvement functions
Qualification
Required
Three (3) years of experience at Executive Secretary level professional office experience, including working in the social work field, healthcare area, or in a related field
Must have extensive experience in executive secretarial duties, professional office experience, including reporting directly to all levels of management and working with all levels of the organization
Must have data entry experience and competency in computer software (i.e. Microsoft Office)
Valid Michigan Driver's license with good driving record
Overall knowledge of the continuum of services provided by SCCMHA
An ability to develop a workflow process and identify areas of needed improvement
Excellent customer service skills
Possess knowledge of typing, computers, spelling, excellent grammar skills, and office practices with the knowledge of the latest version of the Microsoft Office Suite
Accurate and effective oral and written communication skills with diverse groups and effective interpersonal skills
Ability to plan and organize work, and provide small group leadership
Ability to organize and maintain data and information
Ability to maintain favorable public relations and provide community leadership
Ability to exercise independent and mature judgment
Ability to maintain strict confidentiality
Hearing acuity to converse in person and on telephone
Visual acuity to observe persons served behavior, read and proofread documents and use CRT
Ability to walk, stand or sit for extended periods of time
Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)
Ability to lift and carry files and supplies at least 20 pounds
Strong interpersonal skills to interact with leadership, employees, persons served and the general public
Analytical skills necessary to conduct research, analyze, and interpret complex data and identify and solve problems by proposing courses of action
Ability to plan short and long range and to manage and schedule time
Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or persons served
Preferred
Associates' degree and additional academic concentration in human service or healthcare administration is preferred
Courses in general business, secretarial, transcription and office practice is desirable
Company
Saginaw County Community Mental Health Authority
Saginaw County Community Mental Health (SCCMHA) is a local, independent, governmental unit serving the greater Saginaw County area, a Community Mental Health Services Program and has been a mental health authority under contract with the Michigan Department of Health and Human Services since October 1, 1997.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase