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Activu · 1 day ago

Field Support Engineer

Rockaway, NJ

Full-time

Onsite

Mid Level

$30/hr - $32/hr

3+ years exp

Activu Corporation is seeking a Field Support Engineer to perform preventive maintenance, repairs, and troubleshooting at customer sites. The role involves interacting with end users, documenting work in the NetSuite CRM system, and assisting the customer support team with system issues.

Information TechnologyRoboticsSoftwareVideo

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform maintenance activities as per vendor specifications on a variety of display products, servers, audiovideo equipment, etc., that are part of the integrated solution

Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)

Troubleshooting system configuration, network, and software/OS issues

Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc

Documenting all customer issues for use by support staff and management

Travel up to 9095% of the time

Other tasks assigned by Management from time to time

Qualification

Audio Video system integrationTroubleshooting hardware issuesTroubleshooting network issuesNetSuite CRMCTS certificationTraining experienceCommunication skills

Required

Perform preventive maintenance, repairs, and troubleshooting at customer sites

Interact directly with end users to assist in problem resolution

Document all work performed while on-site in the NetSuite CRM system

Works with the customer support team to handle onsite Level 1 and 2 system issues

Must have extensive troubleshooting ability to assist the customer support team with on-site work for the customer base

Can train customers when required

Perform maintenance activities as per vendor specifications on a variety of display products, servers, audiovideo equipment, etc., that are part of the integrated solution

Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)

Troubleshooting system configuration, network, and software/OS issues

Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc

Documenting all customer issues for use by support staff and management

Travel up to 9095% of the time

Other tasks assigned by Management from time to time

Associate's Degree Required

Minimum of 3 years of Audio Video system integration experience with a focus on display cube setup and calibration required

Excellent written and verbal communication skills required

Travel up to 9095% of the time

Applicants must be United States Citizens, have a valid Driver's License, be able to travel domestically or internationally, pass a Drug Test, and obtain Federal Clearance

All applicants are subject to drug and background testing before being hired