Activu · 2 days ago
Technical Support Engineer
Rockaway, NJ
Full-time
Hybrid
Senior Level
$70K/yr - $75K/yr
5+ years expActivu Corporation is a Federal and State Contractor seeking a Technical Support Engineer to assist end users with questions and problem resolution. The role involves troubleshooting system issues, documenting work in NetSuite CRM, and providing training to customers as needed.
Information TechnologyRoboticsSoftwareVideo
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install/Upgrade Activu software suite to the integrated solution
Configure Activu software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc
Provide integration services such as, but not limited to, system IP changes, firewall/NAT explanation, advanced system configurations, etc
Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issues
Troubleshooting system configuration, network, and software/OS issues
Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc
Documenting all customer issues for use by support staff and management
Training on the integrated solution to the client base when necessary
Mandatory afterhours oncall rotation
Must have a reliable internet connection and an appropriate workfromhome environment
Qualification
Required
Communicate directly with end users to assist with questions and/or problem resolution
Document any and all work performed for customers in NetSuite CRM
Works with the technical support team to handle Level 1 and Level 2 system issues
Must have extensive troubleshooting ability via onsite work or remote mechanisms to the customer base
Can train customers when required
Hybrid position in office 2 days a week mandatory (after probation period)
Install/Upgrade Activu software suite to the integrated solution
Configure Activu software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc
Provide integration services such as, but not limited to, system IP changes, firewall/NAT explanation, advanced system configurations, etc
Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issues
Troubleshooting system configuration, network, and software/OS issues
Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc
Documenting all customer issues for use by support staff and management
Training on the integrated solution to the client base when necessary
Mandatory afterhours oncall rotation
Must have a reliable internet connection and an appropriate workfromhome environment
Associate degree or equivalent experience required
Minimum of 5 years of IT experience required
Minimum of 2 years' experience in a customer support/service environment required
Network+ and/or Security+ or comparable required
Minimum one year of experience installing, troubleshooting, and maintaining complex TCP/IP network security, routing, and physical network topologies
Minimum of one year of experience as an Implementation Engineer for Activu or a similar role with another company
Familiar with NetSuite cloud applications or other similar CRM ticketing systems
Experience performing component and interface level integration and stability tests
Strong hardware and software troubleshooting skills with HP, Dell, and other server and client systems
Performing administrator function in a Windows environment, preferably in a cable, telecommunications, or audio/visual environment
Performing installs and troubleshooting of Windows software, network, and operating system components
Proven communication skills relative to the application of technical products and business issues
Understanding of network configurations to properly configure/troubleshoot where necessary
Excellent written and verbal communication skills required
Travel to customer locations may be required
MS Windows Server 2016/2019/2022
MS Windows 10/11
MS Office suite
US Citizenship required
Valid driver's license
Preferred
CTS certification preferred
Training experience preferred
Company
Activu
Activu makes any information visible, collaborative, and proactive for people tasked with monitoring critical operations and incidents.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tyler Danielson
Director, Customer Success and Technology Partnerships
Recent News
2025-02-16
2024-02-09
Company data provided by crunchbase