DHL · 1 week ago
Quality Assurance Manager I
Vandalia, OH
Full-time
Onsite
Mid, Senior Level
$85K/yr - $150K/yr
4+ years expDHL is a leading logistics company seeking a Quality Assurance Manager I to oversee quality assurance activities across multiple sites. The role involves managing quality systems, ensuring regulatory compliance, and developing quality associates while collaborating with stakeholders to enhance customer satisfaction.
Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
Responsibilities
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site / multiple sites and / or single or multiple customers
Confirm requests for quality support from the site and communicate policies and procedures
Expert regarding selected governmental regulations for the site(s)
Proactive liaison with customer for quality assurance across site(s)
Develop, manage, and oversee site quality resources
Support global and cross-sector Quality and Regulatory initiatives, as required
Support validated processes as applicable for regulated hardware, equipment, and software systems
Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions
Oversee the licenses, permits, and registrations process
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable; reporting the results to executive management
Ensure that systems and equipment are validated (if applicable) and change control processes maintained
Hire, train, and develop quality associates
Monitor the training and development of site associates to ensure compliance to processes and regulations
Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
Review and provide recommendations on regulatory, customer and 3rd party audits
Review and identify trends within the quality assurance metrics for the organization
Primary customer contact for QA related issues/initiatives as needed
Develop, distribute and maintain regular management reports
Manage site suppliers and prepare, receive, and act on audits
Provide Business Development support and represent DHL in customer events and meetings as required
Qualification
Required
Bachelor Degree or equivalent 4 years work experience, required
3+ years experience in a regulated environment OR ISO 9001 compliant or certified, required
1+ years of supervisory or management experience, required
Manufacturing, Food, Life Sciences, or 3PL Industry experience, required
Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc
Administrator of training in compliance to regulated standards
People development
People management
Process development
Sufficient computer application experience
Strong written and verbal communication
Data analysis experience
Training and facilitation skills
Self management
Problem solving
Project management
Presenting
Report creation
Solution execution
Preferred
Certification related to quality control, preferred
Participation in successful standards organization registration in a complex environment
Supervising or implementing quality control programs
Benefits
Medical
Dental
Vision
Prescription
Discounted Stock Purchase
General Bonus Plan
Generous PTO policy
Company
DHL
DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
10001+ employees
H1B Sponsorship
DHL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.4MKey Investors
Catena
2019-12-20Corporate Round· $3.4M
Leadership Team
Ken Lee
CEO, DHL Express Asia Pacific
Malcolm Monteiro
CEO - Asia Pacific
Recent News
2026-01-11
Retail Insight Network
2026-01-09
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