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Dick Hannah Dealerships · 21 hours ago

Digital Quality Associate

Vancouver, WA

Full-time

Hybrid

New Grad, Entry Level

$26/hr - $32/hr

Dick Hannah Dealerships is a family-run business focused on innovation and quality service. They are seeking a Digital Quality Associate responsible for auditing dealership sales systems and CRM usage to ensure accuracy and compliance, while providing data-driven insights for process improvement.

Automotive

Responsibilities

Audit CRM usage and sales process compliance across assigned dealerships, including task completion, follow-up timeliness, lead handling, and documentation standards

Conduct regular audits of dealership digital tools and third-party sales platforms, including VinSolutions, Conversations, Roadster, and ProfitTime, to ensure adherence to established processes

Review customer communications to ensure professionalism, consistency, and alignment with company standards. Document findings and escalate concerns to dealership leadership

Audit automated digital processes and validate proper functionality across dealer and third-party websites. Review online vehicle listings and pricing for accuracy and consistency with internal systems

Monitor key performance indicators (KPIs) and data accuracy to identify trends, gaps, or anomalies. Escalate findings for further review

Perform test leads to validate lead routing, CRM workflows, data capture accuracy, and response processes. Document results and report issues

Prepare and present clear audit summaries and reports to support operational review and corrective planning

Maintain audit documentation, logs, and performance metrics to ensure consistency, transparency, and repeatability of quality reviews

Qualification

CRM platformsVinSolutionsDigital retailing toolsAnalytical skillsDocumentation skillsWritten communicationDetail oriented

Required

Strong understanding of CRM platforms, with VinSolutions experience strongly preferred

Familiarity with dealership digital retailing tools, lead management systems, and automotive websites

Highly organized and extremely detail oriented

Strong analytical, documentation, and written communication skills

Ability to identify patterns, inconsistencies, and system-level process gaps

Ability to work independently with minimal supervision, demonstrating reliability and accountability

Physical ability to use computer hardware and software

Benefits

Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers at least 6 paid holidays per year to the Digital Quality Associate subject to completion of the introductory period and other eligibility requirements as per company policy.