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EX NIHILO PARIS · 21 hours ago

Operations manager

Edison, NJ

Full-time

Onsite

Senior Level

$80K/yr - $95K/yr

7+ years exp

EX NIHILO PARIS is redefining luxury perfumery with a commitment to innovation and craftsmanship. They are seeking an Operations Manager to support their U.S. expansion by driving strategic initiatives, optimizing processes, and ensuring operational excellence in the logistics domain.

Consumer GoodsJewelry

Hiring Manager

Elodie Iannelli

Responsibilities

Lead key initiatives linked to product flows as the brand accelerates its U.S. footprint, ensuring that every operational pillar evolves in line with our growth ambitions

Take a key role in the major Systems Upgrade planned for Q1/Q2 2026, working hand‑in‑hand with Paris Headquarters and our Logistics provider to:

Map and understand current (“as is”) workflows

Support implementation of future (“to be”) processes that enable scale, efficiency, and long‑term performance

Champion process optimization and scalability, identifying opportunities to streamline operations and elevate the overall performance of the U.S. supply chain

Partner closely with Finance to support forecasting, growth planning, and business plan execution, ensuring operational readiness aligns with commercial ambitions

Translate strategic ambitions into day‑to‑day operational execution

Own and orchestrate the B2B order flow:

Validate and optimize all EDI orders, acting as the key partner for Direct Retail teams to resolve issues swiftly and efficiently

Manage order placement for non‑EDI partners, ensuring a seamless and premium experience

Enhance e‑commerce operational performance in collaboration with the E‑commerce Customer Service Representative, continuously refining flows to support a smooth and elevated customer journey

Maintain operational accuracy and reliability by keeping product catalogs and B2B customer profiles fully up to date

Safeguard product availability through weekly inventory monitoring, proactive stock level management, and timely replenishment decisions

Maintain close, proactive communication with retailers to streamline order flows, anticipate challenges, and prevent issues such as chargebacks or disruptions linked to OOS or discontinued items

Ensure strong EDI compliance, guiding partners toward best practices and fostering smooth, reliable data exchanges

Track and analyze operational KPIs to uncover performance trends, diagnose root causes, and implement targeted corrective actions that drive measurable improvements

Collaborate closely with internal teams (Sales, Supply Chain, Customer Service, Finance) to align priorities, share insights, and enhance end‑to‑end logistics processes — from forecasting and replenishment to order management and e‑commerce operations

Qualification

Logistics managementProcess optimizationSystems implementationOperational excellenceStrategic thinkingEntrepreneurial mindsetE-commerce operationsCommunication skillsTeam playerAttention to detailOrganizational skillsCross-functional collaboration