Merlin Entertainments ยท 1 day ago
Resort Operations Host - Attractions Z2 - FT
Winter Haven, FL
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrMerlin Entertainments is seeking a Resort Operations Host - Attractions at LEGOLAND Florida Resort. In this role, you'll ensure the safe and efficient operation of rides and attractions while providing excellent customer service to create memorable experiences for guests.
Digital EntertainmentLeisureMedia and EntertainmentTourism
Responsibilities
You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values
After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences
Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures
Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience
Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment
Performs opening and closing routines as defined by the operating procedures
Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team
Liaison leadership team to resolve any resort wide guest issues
Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements
Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation
Qualification
Required
Excellent communication and collaboration skills
Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures
Ability to handle high-stress situations calmly and effectively
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations
Preferred
Preferred experience in a guest-facing role such as a commercial or theme park environment
Basic math and computing skills are preferred
Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Company
Merlin Entertainments
Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
Founded in 1999
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity
Leadership Team
Fiona Eastwood
Chief Executive Officer
Graeme Johnson
Global VP, Talent & Development
Recent News
The Orlando Sentinel
2025-11-27
Company data provided by crunchbase