Pleasurecraft Engine Group · 6 days ago
Warranty and Service Representative
Little Mountain, SC
Full-time
Onsite
Mid Level
$50K/yr - $50K/yr
3+ years expPleasurecraft Engine Group manufactures marine engines and is seeking a Warranty and Service Representative. The role involves providing technical support, managing warranty services, and ensuring customer satisfaction through effective communication and documentation.
AutomotiveElectric VehicleManufacturingMechanical Engineering
Responsibilities
Provide on-site technical support at the Pleasurecraft manufacturing facility
Provide hands-on time-critical troubleshooting and support for Pleasurecraft Marine Engines
Respond to dealer questions
Provide warranty support at remote sites
Support engine testing & support
Assist with engine testing on location
Write technical documentation (work steps) to support the installation technicians
Maintain approved current Job Instructions for the Technical Warranty Representative position
Promote Pleasurecraft Engine Group’s products during all conversations with shareholders
Write service bulletins (gather engineering & operation support as required)
Service school training & curriculum development support
Answer service request calls & e-mail, and enter documentation in PEG’s systems as required
Provide OEM installation training and certification customers
Perform other duties as required
Travel as required
Qualification
Required
High School diploma or equivalent and 2 years of technical/mechanical training
High level of professional communication skills with the ability to build positive internal and external relations in communications
High level of reliability, and self-motivation
Positive attitude with excellent phone skills
Professional, respectful interpersonal communication, email, social media, etc
Ability to learn and be productive on new software and computer systems within two weeks
General knowledge of the Company's technical products, materials and processes
Ability to support the Company's goals and mission
Ability to build effective partnerships within the internal and external business community
Must use excellent, ethical business practices and good judgment in dealings
Ability to remain focused on a task for extended periods
3-5 years of experience in the boating or closely related industry with an understanding of common terms
3-5 years of experience in engine technical support with an understanding of common terms
Ability to multitask to complete assignments accurately and on schedule
Above average job stability
Preferred
Associate degree in business or technical area of study
Experience in the inboard boating industry
Experience of 2 – 5 years in a warranty role
Ability to work under pressure
Benefits
Competitive benefits: health, dental, vision and life insurance
401K Plan
Paid Holidays
Paid Time Off
Education Assistance
Bonus Incentive Plan
Company
Pleasurecraft Engine Group
Pleasurecraft Engine Group proudly manufactures marine engines in Little Mountain, SC.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase