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Dobson Fiber · 1 week ago

Overnight NOC Engineer III (On-Site)

Oklahoma City, OK

Full-time

Onsite

Mid, Senior Level

3+ years exp

Dobson Fiber is seeking a NOC Engineer Tier III who will be responsible for training and mentoring Network Operations Center personnel while serving as the primary escalation point for resolving complex network issues. The role involves maintaining technical documentation and providing advanced network support across various technologies.

Computer Software

Responsibilities

Provide advanced network support, including hardware configuration, validation, and troubleshooting of large-scale network environments

Support Layer 1 transport technologies (DWDM, SONET), Layer 2 and Layer 3 technologies (routing, switching, IP, MPLS, BGP, DHCP, NAT), and associated platforms including firewalls, routers, SD-WAN, VoIP, SIP, PRI, and hosted voice services

Evaluate network alarms and fault conditions, resolving issues where possible and escalating or dispatching as required

Process service requests for new, modified, or decommissioned services

Monitor and manage open trouble tickets to ensure timely and effective resolution

Monitor network components (routers, switches, and related infrastructure) through multiple EMS/NMS platforms

Monitor weather events and current conditions to proactively identify and communicate potential network risks

Identify systemic problems and risk areas, and advise management on mitigation strategies

Notify management of major network outages, root cause analysis, and service restoration efforts

Perform other duties as assigned

Qualification

DWDM transport technologiesIP networkingRouting protocolsCCNA certificationBGPSD-WANVoIPTransport systemsAnalytical skillsCustomer serviceLeadership skillsCollaboration skillsCommunication skillsProblem-solving skills

Required

3–5 years of experience in a NOC/SOC environment, IP Engineering, Transport Engineering, help desk, or systems support environment

Strong working knowledge of TCP/IP addressing, ISP concepts, and advanced routing protocols

Experience with services and technologies including BGP, DNS, DHCP, xDSL, SD-WAN, SIP, VoIP, PRI, DWDM, GPON, Ethernet, and related telecommunications services

Ability to perform basic system administration tasks and manage day-to-day maintenance activities

High proficiency in DWDM transport technologies

High proficiency in IP networking and routing protocols

Strong leadership, collaboration, and communication skills

Demonstrated ability to meet or exceed performance goals

Strong analytical and problem-solving skills

Proficient in computer systems and operational tools

Experience working directly with customers in high-stress or outage scenarios

Results-oriented mindset with a strong bias for action and the ability to prioritize and multitask effectively

Consistently represents the Company in a professional and respectful manner

Preferred

CCNA certification strongly preferred

MEF certification preferred

Experience with IP networking platforms including Nokia 7750, Genband, Juniper, Extreme, Cisco, and Accadian

Experience with transport systems such as Ciena RLS, Cyan, Wave Servers, 5160/5170 series, Nokia FTTH, Calix FTTH, and SONET transport systems

Demonstrated flexibility in scheduling, including the ability to work multiple shifts, holidays, and participate in on-call rotations as business needs dictate