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Customertimes · 1 day ago

Director - Business Consulting & Digital Transformation

United States

Full-time

Hybrid

Director/Executive

10+ years exp

Customertimes is seeking a Director of Business Consulting & Digital Transformation to serve as a client-facing transformation executive embedded across both presales and enterprise delivery programs. This role involves shaping and executing enterprise transformation programs while working directly with executive stakeholders to align business strategy and technology solutions.

MobileOutsourcingProduct DesignService IndustrySoftware

Hiring Manager

Paula Wasil-Kudlik

Responsibilities

Serve as a senior solution authority in presales for enterprise transformation programs

Partner with: Sales Leadership, Executive Sponsors, Practice & Delivery Leadership

Lead or co-lead: Enterprise discovery engagements, Business diagnostics and current-state assessments, Executive transformation visioning workshops

Translate client business challenges into holistic solution architectures spanning: Salesforce, ERP (SAP, Oracle, NetSuite), Data platforms & AI, Integration architecture, Organizational Change Management (OCM)

Shape: Multi-workstream transformation programs (business, technology, data, change), Scope boundaries, sequencing, and dependency models, Enterprise governance and operating models

Lead development of: Executive-level proposals, Business cases and ROI frameworks, High-level delivery roadmaps, Program operating models

Act as the primary executive credibility layer during sales cycles, ensuring: Realistic scope, Executable delivery strategy, Clear value realization, Organizational feasibility

Support: Large RFP responses, Executive pitch presentations, Due diligence for complex enterprise programs

Ensure seamless presales-to-delivery handoff with full strategic continuity

Embed within enterprise client programs as the business strategy and operating model transformation lead

Partner with C-suite and senior business leaders to: Identify and solution for business challenges, Define transformation vision, success metrics, and value case

Lead: Enterprise business capability mapping, Value-stream design, Future-state operating model definition

Identify systemic processes, data, adoption, and execution risks early

Translate business objectives into technology-enabled transformation strategies

Serve as executive advisor across: Salesforce (Sales, Service, Experience, Data Cloud, Industry Clouds), ERP platforms (e.g., SAP, Oracle, NetSuite), PIM, MDM, Enterprise Data Warehousing & modern cloud data platforms (e.g., Snowflake, Databricks), AI, automation, and analytics ecosystems

Lead multi-system enterprise integration strategy

Ensure: Cross-platform process orchestration, Master data alignment, Enterprise data governance

Drive modernization across legacy and cloud-based platforms

Translate technical architecture into executive decision frameworks

Act as the primary OCM leader across transformation programs

Lead: Change impact assessments, Stakeholder alignment strategies, Role and process redesign, Training and enablement strategies

Partner with client HR, Operations, IT, Sales, Finance, and Field organizations

Ensure high adoption, business readiness, and post-go-live success

Serve as a trusted executive advisor

Lead: Executive strategy workshops, Business transformation assessments, Enterprise optimization roadmaps

Support: Executive steering committees, Program governance forums

Ensure outcomes are measured in business KPIs, not just system delivery

Provide executive oversight across: Program governance, Enterprise risk management, Multi-vendor coordination, Integration dependency management

Align: Business strategy, Technology architecture, Data strategy, Organizational change

Proactively identify execution risk, adoption risk, and value leakage

Qualification

Digital transformation leadershipSalesforce programsERP transformationsMulti-system integrationEnterprise Data WarehousingAI-enabled analyticsOrganizational Change ManagementExecutive stakeholder managementEnterprise presales solutioningData governanceBusiness capability mappingOperating model transformationAPIsMiddlewareExecutive presenceTrusted advisor mindsetProblem identification