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Crescent Hotels & Resorts · 1 month ago

IT Admin

Horseshoe Bay, Texas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Crescent Hotels & Resorts is a premier luxury destination located on the shores of Lake LBJ in Central Texas. The IT Administrator / IT Technician role involves delivering Tier 1 technical support and managing daily IT operations while providing administrative assistance to the IT leadership team.

HospitalityLeisure

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the primary point of contact for all internal IT support requests via the ticketing system, phone, and in-person, maintaining a high level of professionalism and customer service

Install, configure, deploy, and maintain end-user hardware, including workstations (PCs/laptops), mobile devices, POS terminals, printers, and peripherals

Perform effective first-level troubleshooting for hardware, software, network connectivity, and system access issues across all resort departments (e.g., Guest Services, F&B, Golf, Administration)

Create, modify, and remove user accounts and access privileges in Active Directory and various resort-specific applications

Conduct routine system checks, software updates, malware scans, and preventative maintenance procedures

Provide support for resort-wide critical systems, including Property Management Systems (PMS), Point-of-Sale (POS), time clocks, card readers, and guest/back-office Wi-Fi

Meticulously document all issues, repairs, and resolutions in the ticketing system. Promptly identify and escalate complex issues to senior IT personnel

Assist senior team members with infrastructure projects, technology upgrades, equipment deployment, and hands-on tasks such as cable runs and hardware staging

Generate, code, allocate, and track all Purchase Orders (POs), invoices, and bills for the IT Department

Ensure all invoices are coded accurately against the budget and submitted to the Accounting Department within established deadlines (e.g., 3 business days)

Maintain detailed logs of the PO/invoice lifecycle and reconcile financial records with recurring charges, the department budget, and the IT checkbook. Report any budget concerns or vendor billing discrepancies to the Director of IT

Provide direct administrative support to the Director/Assistant Director of IT, including managing calendars, scheduling meetings, coordinating travel, and processing conference registrations

Maintain comprehensive physical and digital files for contracts, technical documentation, invoices, and IT asset records

Attend department meetings, accurately record meeting minutes, and track action items and deadlines

Create and maintain robust processes to ensure vendor accountability, service level adherence, and timely follow-up

Qualification

Windows operating systemsMicrosoft 365Hardware diagnosticsBasic networking conceptsExceptional communicationOrganizational skillsProblem-solving capabilities

Required

High School Diploma or GED required

2-4 years of experience in Information Technology, preferably within the hospitality or resort industry

Demonstrated experience with Windows operating systems and Microsoft 365 (e.g., Outlook, Excel, Word)

Hardware diagnostics and troubleshooting

Basic networking concepts (TCP/IP, Wi-Fi, DNS)

Exceptional communication and customer service skills

Strong organizational skills with the ability to manage multiple priorities in a dynamic, fast-paced environment

Proven problem-solving capabilities and a strong desire for continuous learning of new technologies

Preferred

Familiarity with hospitality systems such as PMS, POS, Keycard systems, and PBX/VoIP systems is highly desirable

Benefits

Competitive Pay: Regularly reviewed compensation with scheduled raises.

Career Advancement: Growth opportunities through our Manager in Training Program (MIT).

401(k) Retirement Plan: Includes an employer match contribution.

Medical Insurance: Comprehensive Medical plan coverage.

Dental Insurance: Plan options for dental care.

Vision Insurance: Coverage for eye care.

Disability Coverage: Long-term and Short-term Disability plans.

Supplemental Insurance: Critical Illness and Accident Insurance plans.

Associate Relief Fund: Available for employees facing hardship.

Paid Vacation

Paid Holidays

Associate Housing: Subsidized housing options and dedicated shuttle service available.

Meal Subsidies: Weekly meal allowance/subsidy provided.

Resort Privileges: Limited access to select resort amenities, including Golf and other amenity privileges (based on occupancy and business levels).

Associate Discounts: Significant discounts at Horseshoe Bay Resort retail and dining outlets.

Discounts at over 100 Crescent Hotels & Resorts properties nationwide.

Company

Crescent Hotels & Resorts

This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.

Founded in 2001

Fairfax, Virginia, USA

5001-10000 employees

http://www.chrco.com

H1B Sponsorship

Crescent Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (1)

2021 (1)

2020 (1)