FIS · 1 day ago
Service Delivery Manager - (IT operations and banking/finance background)
PHL MAKA 8767 FLR42
Full-time
Hybrid
Senior LevelFIS is a leading fintech company providing solutions that impact various markets globally. The Service Delivery Manager will lead the service delivery team, ensuring high availability and stability for applications while managing resources effectively and developing team standards and procedures.
BankingFinancial ServicesFinTechPayments
Responsibilities
Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring
Monitors staff performance works with employees to implement goals and document progress
Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools
Manages staff to ensure all duties are performed in an accurate and timely manner
Develops and implements department policies and procedures
Ensures deadlines and production schedules are met and reallocates workloads as necessary
Performs resource planning and allocation and supports direct reports in meeting work requirements
Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development
Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals
Executes company policies and practices and serves as a channel for company communications
Assists in managing the computing environment to protect the production applications critical to the success of the business
Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets
Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs
Develops and recommends tactical and strategic plans for information processing operations
Identifies and recommends cost-saving and continuous improvement initiatives within the information processing area
Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements
Develops and maintains team standards and procedures that support departmental standards and procedures
Manages internal and external communications/escalations on issues
Understands processing environments for supported products and services
Utilizes variable staffing models, which includes contractor and co-source models, processes/practices
Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives
Other related duties assigned as needed
Qualification
Required
Requires IT operations and banking/finance background
Requires strong management, organizational, team building, coaching and mentoring skills
Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
Considerable knowledge of IT production administration and operations activities and controls
Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
Technical knowledge of information technology networks, systems, peripherals and software applications
Knowledge of all types of testing, e.g., unit, component, integration, system
Strong knowledge of FIS products and services and business operations
Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations
Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions
Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
Benefits
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
2026-01-08
Business Standard India
2026-01-08
2026-01-07
Company data provided by crunchbase