Clarion Home Services Group · 1 week ago
Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)
Lincoln, NE
Full-time
Hybrid
Entry Level
$17/hr - $22/hr
1+ years expClarion Home Services Group is a fast-growing family of HVAC, electrical, and plumbing brands dedicated to providing memorable customer experiences. The Customer Experience Representative will be responsible for scheduling service appointments, resolving customer issues, and building relationships through effective communication.
Business DevelopmentHome ServicesResidential
Responsibilities
Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care
Build relationships through professional and friendly communication by phone, email, and text
Recommend service memberships that help customers save money and protect their home systems
Make outbound calls to help customers stay on track with maintenance and service needs
Keep customer records accurate and follow up to ensure every detail is handled
Work closely with your team and participate in training to grow your service and sales abilities
Assist with additional tasks or special projects as needed
Qualification
Required
A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role
A passion for helping people — especially when they're stressed or need quick support
Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused
Ability to stay organized, calm, and detail-oriented even during busy times
Comfort working in a fast-paced, high-volume service environment
Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems
A competitive spirit paired with genuine teamwork
High School Diploma or GED required
Preferred
Home-services experience is a plus, but proven hospitality experience is weighted heavily
Bilingual (Spanish) preferred
Benefits
Medical (3 affordable plan options)
Dental
Vision
Company-paid Life Insurance
Short & Long-Term Disability
EAP (for you and your family)
401(k) with company match
Paid Time Off
9 Paid Holidays
Company
Clarion Home Services Group
Clarion helps create value through the sharing of best practices and operating playbooks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark McElhinny
Chief Executive Officer
Cameron Bessmer
Chief Operating Officer
Company data provided by crunchbase