New York State Electric & Gas · 22 hours ago
Billing Manager
Binghamton, NY
Full-time
Onsite
Mid, Senior Level
$126K/yr - $157K/yr
7+ years expNew York State Electric & Gas is seeking a Manager of Billing to provide strategic leadership and operational oversight for all billing processes. This role ensures regulatory compliance with accurate and timely issuance of customer bills and oversees teams to manage billing obligations and enhance customer experience.
ElectronicsHardwareOil and GasSolar
Hiring Manager
Natalia Bombo
Responsibilities
Ensures accurate and timely billing operations across all rate classes, including oversight of billing cycles, rate application, meter read validation, adjustments, corrections, exceptions, and revenue recognition
Establishes monitors and manages key performance metrics (KPIs) for billing accuracy, timeliness, arrears, collection effectiveness, write-offs, exception rates, payment behaviors, and communicating billing impacts of operational or regulatory changes across departments while driving continuous improvement
Lead compliance with all applicable regulatory and control requirements, including Home Energy Fair Practices Act (HEFPA), Fair Credit Act, NY State billing regulations and PSC/DPS mandates
Prepare or support regulatory, filings, audits, and rate case activities, including testimony materials, responses, and collaboration with Regulatory, Legal, and external agencies
Manage departmental financial performance, including preparation and oversight of annual budgets, variance analysis, and monthly financial and operational reporting. Provide regular reporting to senior leadership on billing performance, risks, and improvement plans
Oversee external contractors that provide support towards billing exceptions handling and ensure accuracy and performance output
Leads systems, automation, and process improvement initiatives, partnering with IT, SAP, Business Support, and cross functional teams to enhance billing, credit, and collections functions to streamline operations, support enterprise projects, and reduce process gaps
Supervise non-union and union workforce including a team of supervisors, promote staff development through coaching, performance management, and structured training while fostering a culture of accuracy, accountability, and continuous improvement
Qualification
Required
Bachelor's degree in business, Finance, Accounting, Economics, or related field
Minimum 7 years of relevant experience in utility billing, credit/collections, revenue recovery, customer accounting or related operational environments
Strong analytical and mathematical skills, including proficiency in data interpretation and KPI management
Ability to manage budgets, staffing needs, and performance in large-scale operational settings
Knowledge of SAP IS-U/CCS billing processes and billing systems
Strong analytical, problem-solving, organizational, and communication skills
Preferred
Prior experience testifying or preparing documentation for regulatory proceedings
In-depth understanding of credit/collection regulatory requirements including HEFPA, Fair Credit Act, strong understanding of NYPSC/DPS billing regulations, SOX, and state specific mandates
Knowledge of utility customer service processes and regulatory frameworks
Proficiency in Microsoft Excel, Word, PowerPoint, and billing analytics
Experience managing vendor performance and contract compliance
Company
New York State Electric & Gas
New York State Electric & Gas (NYSEG) was founded in 1852, and today serves 905,005 electricity customers and 271,547 natural gas customers across more than 40% of upstate New York.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.93M2011-03-16Grant· $1M
2002-10-23Grant· $0.5M
2001-06-25Grant· $0.14M
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