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New York State Electric & Gas · 1 day ago

Billing Manager

Binghamton, NY

Full-time

Onsite

Mid, Senior Level

$126K/yr - $157K/yr

7+ years exp

New York State Electric and Gas (NYSEG) is responsible for providing electricity and gas services. The Manager of Billing is tasked with ensuring accurate and timely billing for customers, leading a team to meet regulatory compliance and service quality indicators.

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Hiring Manager

Natalia Bombo

Responsibilities

Directs all Billing operations for NY (NYSEG) including following responsibilities:

Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills monthly for $3.3B annually)

Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance

Manages team of employees in Binghamton and a remote workforce

Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA)

Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications

Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication

Qualification

SAP IS-U/CCSBilling operationsChange managementCustomer billing processesProject managementAnalytical skillsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointPrioritizationLeadership skillsInterpersonal skillsCommunication skillsProblem solving

Required

Bachelor's degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required

Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics

In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company

Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group

Ability to manage employees in a unionized and salaried workforce

Knowledge of customer billing and accounting processes

Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives

Excellent analytical, interpersonal, verbal and written communication skills

Proficient in SAP, Microsoft Excel, Word, and Power Point applications

Strong problems solving, prioritization, and project management skills

Preferred

Master's Degree

Company

New York State Electric & Gas

New York State Electric & Gas (NYSEG) was founded in 1852, and today serves 905,005 electricity customers and 271,547 natural gas customers across more than 40% of upstate New York.

Founded in 1852

Binghamton, New York, USA

1001-5000 employees