Apply on Employer Site

Wayvia (formerly PriceSpider) · 1 month ago

Senior Director, Professional Services

United States

Full-time

Remote

Director/Executive

$150K/yr - $200K/yr

8+ years exp

Wayvia is a company that helps global brands stay ahead using AI, data, and innovation to shape the future of commerce. The Senior Director of Professional Services is responsible for transforming the services organization into a scalable, revenue-generating engine, focusing on profitable growth and customer value acceleration.

AdvertisingAnalyticsE-CommerceInternetMarketingSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Develop and operationalize a commercial services model that includes packaged offerings, paid consulting, premium or priority service tiers, specialized training, and billable engagements

Create pricing models, financial projections, and revenue forecasts tied to service delivery and resource costs

Model and analyze TAM capacity, utilization, and service delivery economics across various offerings

Define methodologies, service standards, and delivery frameworks to ensure consistency and scale

Implement time-tracking, billable-hour structures, and resource-allocation logic for both technical and advisory services

Introduce scalable engagement models that may include leveraging partners, channel collaborators, and external consultants where appropriate

Drive maturity in operational planning, utilization management, and project governance

Partner closely with Finance, Product, Engineering, CX, Support, and Sales to ensure alignment of service offerings with customer needs and product roadmap evolution

Build executive and stakeholder reporting on resource utilization, profitability, service performance, and delivery outcomes

Establish structured feedback channels between customers and internal teams to influence go-to-market motions, product enhancements, and service offering expansions

Ensure that all service engagements deliver measurable value and improve customer retention, adoption, and satisfaction

Qualification

Professional services leadershipServices monetization programsRevenue forecastingService methodologiesFinancial acumenExecutive presenceCommunication skillsRelationship-building

Required

8+ years leading professional services, consulting, or services operations within a technology or SaaS organization

3+ years with direct ownership of professional services or services monetization programs

Proven success designing and scaling services as a profit center, including experience with revenue forecasting, pricing, and utilization modeling

Demonstrated ability to develop and standardize service methodologies and delivery practices

Experience working with or managing services partners, VARs, external vendors, or channel delivery ecosystems

Strong business and financial acumen, particularly in modeling labor economics, service cost structures, and margin optimization

Excellent communication, relationship-building, and executive presence

Able to operate with autonomy while collaborating across matrixed teams in a fast-paced environment

Benefits

Flexible work-from-home arrangements

401K Match

Flexible vacation

Medical/Dental/Vision

16 weeks of paid parental leave (US)

Technical stipend

Professional development programs

Wellness programs

Company

Wayvia (formerly PriceSpider)

Growth shouldn’t be guesswork. With shopper and retail intelligence from any channel, Wayvia helps brands drive more revenue.

Founded in 2004

Irvine, California, USA

201-500 employees

https://wayvia.com

H1B Sponsorship

Wayvia (formerly PriceSpider) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)