David's Bridal · 21 hours ago
Alterations Customer Service Representative
Rockville, MD
Part-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expDavid's Bridal is a leading company in the bridal industry, dedicated to empowering customers and employees alike. The Alterations Customer Service Representative (CSR) plays a crucial role in delivering superior customer service by welcoming customers, managing appointments, and ensuring quality service in the alterations department.
FashionRetailWedding
Responsibilities
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver five-star customer experience
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alterations services and personalization options
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
Maintain high dress code standards as required by the Dress Code policy
Greet and escort all alterations customers to and from alterations for appointments
Press, steam, and spot clean all merchandise
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Build long-term relationships to meet and exceed customer satisfaction and loyalty
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve
Maintains a clean and well-organized alterations room
Performs duties and tasks as assigned by store management
Qualification
Required
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Preferred
Prior sewing experience is helpful
Prior experience with computerized POS (Point of Sale) system
Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Company
David's Bridal
David's Bridal is a bridal retailer offering a wide selection of wedding dresses, bridesmaid dresses, accessories, and in-store alterations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$70MKey Investors
CPP Investments
2021-05-03Debt Financing· $70M
2019-01-22Acquired
Leadership Team
Elina Vilk
President and Chief Business Officer
Recent News
Digital Commerce 360
2025-11-28
Company data provided by crunchbase