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Meta · 21 hours ago

Vendor Change Management Program Manager

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$97K/yr - $139K/yr

5+ years exp

Meta builds technologies that help people connect, find communities, and grow businesses. The Vendor Change Management Program Manager will lead planning and execution for Vendor Change Management projects, ensuring effective change management and collaboration with internal and external stakeholders.

Computer Software

Comp. & Benefits

Responsibilities

Lead planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners

Account for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations

Assist in the deployment of Gen AI-related initiatives within our organization, and also leverage AI to improve the operational effectiveness and efficiency

Support teams developing AI related products and features, coordinating readiness and launch activities across our operational processes and within our vendor tooling ecosystem

Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes

Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented

Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way

Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes

Solve complex problems and embrace ambiguity to drive efficient and impactful solutions

Create and maintain documentation standards and procedural expectations

Use basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes

Travel internationally approximately 10 percent

Qualification

Data AnalysisAI DeploymentProject ManagementOperations ManagementSQLCross-functional CollaborationProcess ImprovementVendor ManagementCommunication SkillsProblem Solving

Required

5+ years of experience in Operations related fields like Supply Chain or Logistics, Project Management or Process Optimization Consulting

5+ years of experience initiating and driving medium to large scale complex projects to completion with minimal guidance in a complex, ambiguous environment

Proven experience driving business outcomes in an environment with cross-functional collaboration and continuous improvement across varied teams, key stakeholders, vendor partners and customers

Experience articulating complex concepts and ideas in a clear, concise manner across various levels of the organization, including: presenting informative and engaging presentations to leadership forums and executive audiences and drafting articles and communications with both company-wide and external stakeholder reach

Experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy

Experience with AI and AI deployment focused on driving operational efficiency

Travel internationally approximately 10 percent

Preferred

BA/BS in Operations Management, Industrial Engineering, Supply Chain or relevant degree

3+ years experience in Operations support organizations, or fields related to Customer Success and Experience and Customer Journey Frameworks

4+ years of experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy

Experience working with External Vendors, Account Management or Partner Management

Experience building and managing global partnerships and programs across multiple functional areas