Uber · 1 day ago
Head of Customer Success - Enterprise Regional
New York, NY
Full-time
Onsite
Director/Executive
$136K/yr - $152K/yr
8+ years expUber is a leading technology company focused on optimizing operational health and driving revenue growth. The Head of Customer Success will lead a team of Customer Success Managers, manage key relationships with restaurant brands, and analyze performance metrics to foster merchant success and product adoption.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Lead a team of Customer Success Managers, ensuring the timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them in the right direction to effectively identify and solve potential issues
Co-own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals
Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering
Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance
Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance
Build strong relationships with senior stakeholders and key decision-makers both internally and externally
Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships
Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc
Qualification
Required
A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company)
Bachelor's degree in Economics, Finance, Business Administration, or a related field
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
Creative thinker with a passion for problem-solving and driving innovation
Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset
Proven track record of driving revenue growth and achieving targets
Basic proficiency in SQL, with the ability to adjust and refine queries as needed
Preferred
Excellent listening, communication and relationship-building abilities. Experience managing high-value relationships and influence stakeholders, securing buy-in with senior external partners
Proficiency in negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations
Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously
Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives
Track record of building and executing strategic sales/marketing plans (quarterly & annual)
Ability to work cross-functionally and manage multiple stakeholders
Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity
Experience with CRM and analytics tools (e.g., Salesforce)
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis
Benefits
Participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-08
2026-01-08
The Philadelphia Inquirer
2026-01-08
Company data provided by crunchbase