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Loop AI - Delivery Intelligence Platform · 1 day ago

Implementation Specialist (Mid-Market)

New York, NY

Full-time

Onsite

Mid Level

Loop AI is seeking a highly motivated Implementation Specialist to help onboard and activate new customers as part of our Customer Success organization. This role is critical in ensuring customers get live quickly and understand the product through clear implementation processes and strong communication.

Artificial Intelligence (AI)Enterprise SoftwareMachine LearningSaaS

Responsibilities

Join a high-performing, fast-growing Customer Success team in builder mode

Own customer implementations from kickoff through go-live, ensuring timelines, scope, and expectations are clear and met

Guide customers through product setup, configuration, and initial workflows, ensuring a smooth and positive onboarding experience

Partner closely with Sales to ensure clean handoffs and clear understanding of customer goals, use cases, and success criteria

Collaborate with Product, Engineering, and RevOps as needed to resolve setup issues and improve the implementation experience

Track implementation progress, risks, and dependencies to ensure nothing stalls or drops

Identify common implementation challenges and proactively contribute to documentation, playbooks, and process improvements

Support the transition from implementation to Customer Success, ensuring customers are well-positioned for adoption and long-term value

Qualification

Implementation experienceProject managementCustomer SuccessSolutions ConsultingCommunicationDetail-orientedCross-functional collaboration

Required

Experience in Implementation, Customer Success, Solutions Consulting, Onboarding, or a related customer-facing role at a SaaS or technology-enabled company, or prior entrepreneurial or early-operator experience building and running processes in a scrappy, fast-moving environment

Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built

Strong project management and organizational skills, with the ability to manage multiple implementations at once

Clear and confident communicator who can guide customers through technical or product concepts in a simple, approachable way

Highly detail-oriented with a strong sense of ownership and follow-through

Builder mentality that thrives in early-stage environments with evolving structure and ambiguity

Comfort partnering cross-functionally and influencing without formal authority

Preferred

Background in hospitality, service, or fast-paced customer environments is a plus, bringing a customer-first mindset and strong execution under pressure