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Safety National · 6 days ago

Client Engagement Analyst

St Louis, MO

Full-time

Hybrid

Mid Level

$66K/yr - $93K/yr

3+ years exp

Safety National is a leading specialty insurance and reinsurance provider, dedicated to building careers with purpose. The Client Engagement Analyst will leverage analytical skills to enhance client relationships, monitor client health, and drive business growth through strategic partnerships and data-driven insights.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Engage internally with business stakeholders and externally with brokers, policyholders, and TPA clients

Drive strategic partnerships, enhance client relationships, and optimize account management strategies

Create dashboards and scorecards to monitor client health, identify retention risks, and uncover expansion opportunities

Work closely with internal partners and Client Engagement Managers to design customer success strategies and refine the client journey across its lifecycle

Transform engagement model through storytelling with data, guiding strategic decisions that elevate client experiences and deliver measurable value

Qualification

Client engagementInsurance knowledgeData visualizationCRM systemsSQL queryingCustomer success frameworksProblem-solvingCommunication skills

Required

Bachelor's degree in Business, Risk Management, Insurance, Analytics, or a related field

This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview

3 or more years of experience in client engagement, account servicing, analytics, or underwriting support within commercial insurance or related industries

Strong understanding of insurance policy structures, client lifecycle management, and commercial lines of business

Excellent analytical, problem-solving, and communication skills with the ability to translate complex data into actionable recommendations

Experience with commercial P&C, workers' compensation, or excess casualty products