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MRC Global · 4 days ago

Sales & Service Representative

Midland, TX

Full-time

Onsite

Entry Level

2+ years exp

MRC Global serves the oil and gas industry and is seeking a Sales & Service Representative to provide responsive support to customers while ensuring effective branch operations. The role involves responding to customer inquiries, developing accounts, and maximizing sales through careful analysis and relationship building.

EnergyIndustrialLogistics

Responsibilities

Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC's Global database

Maximize gross margin sales through careful analysis during the quote process

Identify and act on opportunities to increase market share by growing sales

Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate

Assist outside sales and/or branch management in processing priority transactions

Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales

Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed

Work with internal MRC Global departments to set up and maintain accurate customer files (profiles)

Maintain and approve quality standards

Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information

Participate in meetings and training opportunities to enhance and maintain personal and product knowledge

Monitor expected ship dates to ensure timely delivery and expedite as needed

Provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material)

Perform other duties as required

Take reasonable care for the safety and health of yourself and others

Report workplace hazards, injuries, or illnesses immediately

Qualification

Customer service experienceInside sales experienceComputer proficiencyLeadership experienceEnglish proficiencyEffective communicationPresentation skills

Required

High School Diploma or General Education Degree (GED) and additional post-secondary training or education

Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience

Demonstrated competence in the use of computers and software applications

Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others

Ability to effectively present information in one-on-one and small group situations

Willingness and ability to be on call as needed to provide 24-hour service to customers

Willingness and ability to travel within and outside the branch service area, with occasional overnight stays

Valid Driver's license with the ability to meet the MRC Global vehicle policy

Must have the ability to provide documentation verifying legal work status

Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries

Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines