This job has closed.

The Goodyear Tire & Rubber Company · 1 week ago

Head - Logistics & Customer Service

Delhi, NY

Full-time

Onsite

Director/Executive

The Goodyear Tire & Rubber Company is one of the world's largest tire companies, employing about 68,000 people globally. They are seeking a Head of Logistics & Customer Service to establish strategic logistics direction, enhance operational excellence, and lead a high-performing logistics team while ensuring exceptional customer experience and cost efficiency.

Automotive

H1B Sponsor Likely

Responsibilities

Establish and align the strategic direction for Transportation, Warehousing, and Import/Export operations in collaboration with the Supply Chain Director, ensuring deployment of Lean principles and a zero-loss mindset

Define and lead the key success drivers for logistics performance

Partner with cross-functional leadership to ensure robust development and execution of logistics strategies throughout the product lifecycle, delivering exceptional customer experience with optimal efficiency

Identify and implement continuous improvement and quality assurance practices

Align technologies and processes to enhance service delivery and operational excellence

Develop and lead comprehensive logistics strategies that cover warehouse management, transportation, and import/export operations

Design and continuously optimize the supply network to boost efficiency, lower costs, and improve responsiveness to changing market demands

Regularly review and refine logistics processes, leveraging industry trends, best practices, and data analytics to uncover opportunities for network improvement and cost savings

Ensure that all logistics operations—across transportation and warehousing—are safe, efficient, and fully compliant with regulatory and internal standards

Embed sustainability into logistics by implementing environmentally friendly practices, particularly in warehouse and transportation areas, while making safety a core sustainability pillar

Lead operational excellence initiatives through Lean principles and continuous improvement methodologies

Identify cost-saving opportunities by analyzing data, observing operations, and driving continuous improvement projects—while ensuring service levels meet or exceed customer expectations

Define and track key performance indicators (KPIs) to monitor logistics performance and drive improvements

Manage and optimize warehouse and transportation costs, ensuring efficiency without compromising on service quality

Own the logistics budget, actively seeking ways to reduce costs while maintaining service reliability

Oversee negotiations with carriers, handle export documentation, and proactively manage risk in international shipping operations

Build digital and system capabilities within logistics, introducing advanced technologies to modernize and streamline warehouse operations

Develop a third-party logistics (3PL) sourcing strategy that aligns with company goals, ensuring readiness for execution and successful long-term partnerships

Negotiate and manage 3PL contracts, ensuring alignment with strategic business needs

Manage day-to-day 3PL performance through structured processes and KPI oversight, driving both service quality and cost efficiency

Lead and grow a high-performing logistics team, with a focus on increasing productivity, strengthening skills, and fostering continuous improvement

Cultivate a culture of innovation and empowerment—encouraging your team to take initiative and contribute ideas for process improvements

Build a diverse and inclusive culture within the warehouse team and create an environment where team members feel engaged, heard, and supported in speaking up

Qualification

Logistics strategy developmentLean principlesContinuous improvementData analytics3PL managementCustomer service focusSustainability practicesTeam leadershipNegotiation skills

Required