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Danaher Corporation · 21 hours ago

Digital Pathology Product Specialist

United States

Full-time

Remote

Mid Level

Danaher Corporation, through its operating company Leica Biosystems, is dedicated to advancing cancer diagnostics and improving lives. The Digital Pathology Product Specialist will work collaboratively with the Digital Pathology Business Unit to provide technical support, manage instrument quality reporting, and ensure successful implementations for customers across EMEA.

BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical

Responsibilities

Provide advanced remote and on-site escalation support of Digital Pathology products to the EMEA Selling Units, including leading the activities and coordinating with other internal teams such as Selling Unit (SU) 2nd Level Support and the Business Unit (BU) with the objectives of minimizing customer downtime and generating revenue opportunities, communicating trends and correct parts issues

Support large complex implementations and customers within direct and in-direct regions

Provide proactive technical support through dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and sharing of best practices

Work collaboratively with product management, R&D, manufacturing and other relevant BU departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures

Responsible for working with key internal and external stakeholders to resolve issues, assisting with training and mentoring team members to improve overall performance of EMEA SU Service Organization

Qualification

Field Service EngineeringTechnical AcumenDigital Pathology InstrumentsTest Equipment ProficiencyTime Management

Required

Field Service Engineering experience with an Associate degree OR equivalent technical work experience

Preferred knowledge of the diagnosis, repair, and maintenance of Leica Biosystems digital Pathology instruments

Time Management and productivity efficiency with service call handling

Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting

Proficiency with test equipment used in field service support

Must be able to travel approximately 50% of the time, this will vary depending on requirements. Overnight travel will be required

Company

Danaher Corporation

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Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.

Founded in 1969