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Northwest Federal Credit Union · 3 days ago

Loan Servicing Manager

Herndon, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Northwest Federal Credit Union is seeking a Loan Servicing Manager to manage and safeguard their collateralized loan portfolio, including mortgages and auto loans. This role involves overseeing servicing operations, ensuring compliance with regulations, and leading a team to drive performance and employee development.

BankingCreditFinancial Services

Responsibilities

Ensure protection of collateral loans, including mortgages and auto loans across direct and indirect portfolios

Oversee daily servicing functions such as escrow administration, property loss handling, insurance coverage, rate adjustments, account updates, and specialty case resolution

Maintain adherence to regulatory guidelines set by state, local, and investor agencies

Manage servicing staff performance, by providing coaching, and fostering employee relations

Design and deliver training programs to support staff growth and operational excellence

Ensure accurate file maintenance, conduct audits, and uphold data integrity standards

Provide operational oversight, support and resolve escalated requests

Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Other duties as assigned

Qualification

Loan servicing regulationsManagement experienceMicrosoft OfficeFannie Mae guidelinesFreddie Mac guidelinesMortgage documentationAuto loan processesData analysisEmployee engagementEffective communicationOrganizational skills

Required

High school diploma or equivalent

Minimum 3 years of experience working with loan‑servicing regulatory guidelines within the financial services industry, including those related to mortgage and auto loan products

Minimum 2 years of management experience

Working knowledge of regulatory guidelines to include CFPB, RESPA, BSA, SCRA and fair credit reporting

Working knowledge of Fannie Mae and Freddie Mac servicing guidelines

Working knowledge of all mortgage legal documentation to include loan Note, Deed of Trust and Power of Attorney (POA)

Working knowledge of the auto loan titling and insurance process

Advanced knowledge of Microsoft Office and databases

Ability to review, analyze or interpret data and documentation to make decisions regarding subsequent actions

Ability to manage team members and change management within the organization to include employee engagement

Ability to manage multiple tasks and projects to enhance department

Have effective communication and organization skills

Demonstrated ability to maintain confidentiality and handle sensitive information with discretion

Ability to work onsite at NWFCU Headquarters in Herndon, VA